Field Service Engineer - West London

Merck Life Science; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

Merck Life Science in the UK is seeking a Field Service Engineer to be the technical backbone of our Life Science business. You will install, commission and service instrumentation, with a focus on lab water purification systems at client sites.

The role involves troubleshooting, calibration, customer training, and travel around the West London area. Candidates typically hold an HNC or equivalent in Engineering or Science and have 2+ years of hands-on engineering experience.

Qualifications

• HNC or equivalent in Engineering or Science.
• 2+ years' hands-on engineering experience.
• Strong problem-solving and customer-focus skills.
• Willingness to travel around West London area.

Responsibilities

• Installation & Commissioning: install and commission instrumentation, lab water purification systems at client sites.
• Maintenance & Servicing: perform regular maintenance to keep systems running smoothly and prevent downtime.
• Repairs: diagnose and repair issues promptly to minimise disruptions.
• Validation: validate and calibrate equipment to ensure standards.
• Customer Support: provide training and support to customers.
• Travel: travel predominantly around the West London area.

Skills

Engineering experience

Problem solving

Customer focus

Travel readiness

Education

HNC or equivalent in Engineering/Science

Job description

Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role

As a Field Service Engineer, you will be the technical backbone of our Life Science business. Your role is crucial in ensuring our customers receive the highest quality service and support.

Here’s a Glimpse Of Your Exciting Responsibilities

• Installation & Commissioning: Expertly install and commission instrumentation, predominately lab water purification systems at various client sites, ensuring optimal performance from day one.
• Maintenance & Servicing: Perform regular maintenance and servicing to keep systems running smoothly, preventing downtime, and ensuring reliability.
• Repairs: Diagnose and repair any issues with precision and speed, minimizing disruptions for our clients
• Validation: Validate and calibrate equipment to ensure compliance with industry standards and client specifications.
• Customer Support: Provide exceptional support and training to customers, empowering them to utilise our systems to their full potential.
• Travel: Enjoy a dynamic role with travel predominantly around the West London area, offering new challenges and experiences every day.
  

Who You Are

• Minimimum HNC or equivalent, in either an Engineering or Scientific discipline.
• Technical Expertise: 2+ years' experience in a hands on engineering role.
• Problem Solving Skills: Ability to diagnose and troubleshoot issues efficiently.
• Customer focus: Excellent communication skills and customer-centric approach.
• Adaptability: Flexibility to travel and adapt to varying work environments.
• Team Player: Collaborative mindset and the ability to work independently.
• Experience: Previous field service experience is a plus, but not mandatory. Comprehensive training and onboarding will be provided.
• Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM tool.
  

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!