Field Service Engineer

Briggs Equipment; Manchester; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

40-hour week

Overtime pay

Company vehicle (private use)

Job summary

Forkway in Manchester is seeking a Field Service Engineer to join our permanent team. You will attend customer sites to diagnose, repair and service materials handling equipment, ensuring safe working practices and compliance with manufacturer specifications.

You will communicate with customers and internal teams to agree work priorities, provide timely cost estimates, source parts when required and ensure all service documentation is completed accurately.

Qualifications

• Relevant technical qualification
• Previous experience within a similar role
• Good understanding of hydraulic, mechanical and electrical principals
• The ability to work independently and under pressure
• The ability to manage and prioritise workload
• Understanding customer needs

Responsibilities

• Attending customer locations to determine scope of work, prioritising tasks and ensuring safety and adherence to standards
• Liaising with customer and controller on work progress, timescales and costs
• Identifying root causes and obtaining correct parts cost-effectively with Briggs Technical team when required
• Ensuring all work complies with engineering standards and manufacturer specifications
• Carrying out inspections and ensuring equipment is safe before handover
• Identify any further work and communicate cost implications to the customer
• Completing all related job and service documentation with required signatures

Skills

Independent work

Prioritise workload

Customer needs

Work under pressure

Hydraulic knowledge

Electrical knowledge

Education

Technical qualification

Job description

The Opportunity: FieldService Engineer

Contract: Permanent

Location: Manchester

Forkway are one of the UK’s leading materials handling solutions providers with around 100 employees across three Handling Centres and a number of strategic service centres.

The Impact you will have:

• Attending customer locations to determine the likely scope of the work required, assessing and agreeing with the end user his/her work priorities, ensuring safe working practices are adhered to.
• Both at outset and as work progresses, liaise with controller and customer on the range of expected work providing clarity and understanding by all parties the likely timescales and associated costs are understood.
• Identifying the root cause of a breakdown in a timely manner and ensure the correct parts are obtained in the most cost-effective way. Use any available resources to achieve this, including when required the Briggs Technical team
• Ensuringall work complies with engineering standards and, as relevant, Briggs/manufacturer specification/tolerances.
• Carrying out inspection/checks on own work as it proceeds and ensuring that the equipment performs satisfactorily and is safe before handing back to the customer.
• Identifying any further work required on a machine and ensure the customer is made aware of the fact, especially where a cost to the customer is to be incurred. The engineer should ensure that they maximise and potential revenue for equipment that has been damaged.
• Completingall related job and service documentation is correctly, with necessary signatures/documents obtained from the customer.

What will help you to excel in this role:

• Relevant technical qualification
• Previous experience within a similar role
• Good understanding of hydraulic, mechanical and electrical principals
• The ability to work independently and under pressure
• The ability to manage and prioritise workload
• Understanding customer needs

What you can expect from us:

• 40‑hour working week.
• Overtime paid at x1.5 Monday–Saturday and x2 on Sundays.
• Company vehicle available for private use (subject to applicable tax).
• Opportunities for future development and career progression.
• Contributory pension scheme with employer contributions.
• 25 days’ annual leave, with the option to purchase up to 3 additional days (subject to conditions).
• Profitâ€‐share bonus linked to overall business performance.
• Paycare and eyecare health schemes.
• Access to a wide range of high‑street discounts.

What’s next

• If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met