Field Service Engineer

Maintech Recruitment; Birmingham; On-site; GBP 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a Multi-Skilled Field Service Engineer to join their dynamic team. This role involves traveling to customer sites to ensure the smooth operation and maintenance of automation equipment. The ideal candidate will have a multidisciplinary engineering background, strong technical skills, and a passion for providing exceptional customer service. You will be responsible for diagnosing and resolving technical issues, collaborating with cross-functional teams, and staying updated with industry trends. Join a company that values your expertise and offers a competitive package, including a company vehicle and generous holiday allowances.

Benefits

Company vehicle

Company EIS share scheme

31 days holidays

Qualifications

• Experience in technical support with a strong focus on customer service.
• Ability to troubleshoot hardware, software, and network issues effectively.

Responsibilities

• Provide technical support to clients via various communication channels.
• Install, configure, and maintain automation equipment at customer sites.

Skills

Technical Support

Problem-Solving

Customer Service

Analytical Skills

Communication Skills

Multidisciplinary Engineering

Tools

CRM System

Leap Automation Equipment

Job description

Are you a Multi-Skilled Field Service Engineer looking for an exciting challenge within the automation industry?

Our client is looking for an experienced Field Service Engineer to go to customer sites from Preston to the south of England and ensure the smooth operation and maintenance of equipment. You will need a track record of providing excellent customer service, ensuring customer service needs are met, and providing technical support to help them succeed.

The role as a Multi-Skilled Field Service Engineer:

• Provide timely and professional technical support to clients via phone, email, or in person.
• Diagnose and resolve hardware, software, and network-related issues effectively.
• Collaborate with cross-functional teams to troubleshoot and resolve customer issues.
• Install, configure, and maintain Leap Automation equipment.
• Conduct regular system maintenance and perform necessary updates and upgrades.
• Document and track customer interactions, solutions, and support activities in a CRM system.
• Stay up-to-date with the latest industry trends, technologies, and best practices.
• Assist in the development and improvement of support processes and documentation.

Qualifications and skills needed for the Multi-Skilled Field Service Engineer:

• Multidisciplinary engineering background.
• Proven experience in a similar technical support role.
• Strong technical background and proficiency in troubleshooting hardware, software, and network-related issues.
• Excellent problem-solving and analytical skills.
• Exceptional customer service and communication skills, both written and verbal.
• Ability to work effectively in a fast-paced and deadline-driven environment.

The package on offer for a Multi-Skilled Field Service Engineer:

• Company vehicle
• Company EIS share scheme
• 31 days holidays
• GBP50,000 - GBP60,000 depending on experience

If you feel this Multi-Skilled Field Service Engineer opportunity is right for you, please contact Sarah Armstrong at Maintech Recruitment on (phone number removed) or click apply!