Field Service Technician - West London

Apogee Corporation Ltd; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Flexible working

33 days holiday

Holiday purchase

Family benefits

Volunteer days

Staff rewards

Pension

Life assurance

Professional development

Assistance programme

Mental health support

Cycle to work

Gym discount

Eye care

Flu vaccinations

Social events

HP discounts

Phone discounts

Job summary

Apogee Corporation Ltd is seeking an IT Field Technician to join our Managed Desktop Services team in the UK. The role involves diagnosing, repairing and maintaining laptops and desktops, with time split between on-site visits and remote support to keep customers’ systems running smoothly.

You will install and configure operating systems (primarily Windows), troubleshoot hardware and software faults, and provide clear guidance to users.

Qualifications

• Proven experience in laptop or PC hardware repair.
• Strong understanding of hardware, software, and operating systems (Windows essential).
• Experience using diagnostic tools and fault-finding techniques.
• Confident troubleshooting across hardware and basic networking issues.
• Excellent communication and customer service skills.
• Ability to work independently and manage workload.
• Full, clean driving licence.
• Enhanced DBS check and SC clearance required.

Responsibilities

• Diagnosing and resolving hardware and software faults across laptops, desktops, and peripheral devices.
• Installing, configuring, and maintaining operating systems including Windows and other platforms.
• Supporting users onsite and remotely, providing clear and practical guidance.
• Carrying out repairs, component replacements, and system upgrades.
• Troubleshooting printers, connectivity issues, and RPOS hardware.
• Completing accurate job records, service notes, and repair documentation.
• Following data protection, backup, and security procedures.
• Escalating more complex issues when required.
• Maintaining high standards of customer service and communication.
• Keeping up to date with hardware tools, technologies, and repair methods.

Skills

Laptop repair

PC repair

Windows OS

Diagnostics

Remote support

Customer service

Driving license

Independent work

Job description

ABOUT US

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!

JOB DETAILS

We are looking for an IT Field Technician to join our Managed Desktop Services team, supporting customers with the diagnosis, repair, and maintenance of laptops, desktops, RPOS systems, and related hardware.

This is a hands-on technical role where you will split your time between onsite visits and remote support, working to resolve issues quickly and keep customer systems running smoothly.

You will be part of a service-led environment where quality, communication, and first-time fix really matter.

What you will be doing

• Diagnosing and resolving hardware and software faults across laptops, desktops, and peripheral devices
• Installing, configuring, and maintaining operating systems including Windows and other common platforms
• Supporting users onsite and remotely, providing clear and practical guidance
• Carrying out repairs, component replacements, and system upgrades
• Troubleshooting printers, connectivity issues, and RPOS hardware
• Completing accurate job records, service notes, and repair documentation
• Following data protection, backup, and security procedures
• Escalating more complex issues when required
• Maintaining high standards of customer service and communication
• Keeping up to date with hardware tools, technologies, and repair methods

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break.

SKILLS AND EXPERIENCE REQUIRED

• Proven experience in laptop or PC hardware repair
• Strong understanding of hardware, software, and operating systems (Windows experience essential, macOS or Linux beneficial)
• Experience using diagnostic tools and fault-finding techniques
• Confident troubleshooting skills across hardware and basic networking issues
• Strong communication and customer service skills
• Ability to work independently and manage your own workload
• Full, clean driving licence

We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.

ENHANCED DBS:

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders.

SC CLEARANCE:

For this role, you will be required to obtain SC Clearance - which includes a basic criminal record check.

BENEFITS

• Flexible working options
• 33 days holiday including bank holidays
• Holiday purchase scheme
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Pension scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including financial wellbeing support
• Mental health first aider support programme
• Cycle2work scheme
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes
• Mobile phone discounts