Field Service Engineer

Northampton Business Directory; Bedford; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a skilled Field Service Engineer to join their dynamic team. This role involves installing and maintaining a range of electro-mechanical devices across laboratories and research establishments in the UK. You'll enjoy a varied workload that includes training clients, ensuring compliance with safety regulations, and developing strong relationships to enhance business opportunities. With a commitment to employee growth, this company offers a competitive benefits package, including an annual bonus scheme and a generous leave policy. If you're passionate about technology and customer service, this position is perfect for you.

Benefits

Annual Bonus Scheme

Annual Leave

Sick Pay Scheme

Workplace Pension

Life Assurance

Company Van Provided

Qualifications

• Proven experience as a Field Service Engineer or similar role.
• Valid driver's license for travel to client sites.

Responsibilities

• Train customers in the safe operation of bio-medical devices.
• Maintain accurate records and documentation of service activities.
• Ensure compliance with health and safety regulations.

Skills

Problem-solving skills

Communication skills

Electromechanical technology knowledge

Industry-specific software knowledge

Education

Certification in relevant technologies

Tools

Programmable digital controls

Job description

Our client is a leader in its specialist field. Due to uninterrupted year on year growth, they now require a Field Service Engineer, primarily for the Midlands and South regions, to install and maintain their range of equipment found in laboratories and research establishments across the UK.

If you seek a varied workload involving installation, maintenance, and repairs to electro-mechanical and digitally controlled devices, then this position may appeal to you!

Responsibilities:

1. Train and instruct customers in the safe operation of bio-medical devices post-commissioning, and attend sites for planned maintenance, service duties, and emergency breakdowns.

2. Maintain accurate records and documentation of service activities.

3. Keep up to date with product knowledge and industry trends.

4. Ensure compliance with health and safety regulations.

5. Develop good working relationships with clients to optimize business development opportunities.

6. Have previous service engineering experience, with familiarity in electromechanical technology and programmable digital controls.

Qualifications:

• Proven experience as a Field Service Engineer or similar role.

• Strong problem-solving skills and ability to work independently.

• Excellent communication and interpersonal skills.

• Valid driver's license for travel to client sites.

• Knowledge of industry-specific software and tools.

• Certification in relevant technologies is advantageous.

• Electrically biased background is preferred but not essential.

Benefits:

• Annual Bonus Scheme – Eligible after 1 year of service.

• Annual Leave – Starting at 20 days, increasing to a maximum of 30 with tenure.

• Sick Pay Scheme – Available after passing probation.

• Workplace Pension – Available after passing probation.

• Life Assurance.

• Company Van Provided.

Candidates from pharmacy, chemical, water, and food processing industries will be actively considered.