Field Service Engineer - Luton

GLORY; Luton; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Company Car

25 days holiday

Private medical insurance

Pension

Training & development

Wellbeing program

Job summary

GLORY is seeking an experienced Field Service Engineer to support and maintain customer technology across a large territory. The role is field-based UK-wide, with a company vehicle and full training provided.

You will perform planned maintenance, installations, and priority attendances, travelling to customer sites and adjusting hours to meet service needs. You will diagnose faults using a structured approach, access device interfaces via a Windows laptop, and document actions for audit and

Qualifications

• Proven field service experience in a customer environment.
• Strong fault-finding ability across electro-mechanical systems.
• Confident using a Windows laptop for diagnostics, reporting, and communication.
• Networking fundamentals: LAN/Ethernet, IP addressing, connectivity checks.

Responsibilities

• Undertake a mix of planned maintenance, installations/upgrades, and priority attendance.
• Diagnosing faults efficiently using a structured approach (symptoms → logs/data → root cause → fix).
• Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.
• Perform network connectivity tasks to access device interfaces and confirm communications.
• Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components).
• Carry out preventative maintenance to reduce downtime and improve reliability.
• Provide clear customer updates and set expectations during service activity.
• Complete accurate job documentation to support first-time fix and audit quality.
• Escalate effectively when needed with clear evidence and logs.

Skills

Field service experience

Electro-mechanical systems

Customer communication

Diagnostics

Windows laptop usage

Networking basics

Driving licence

Tools

Diagnostics software

Network tools

Router/switch access

Job description

Description

We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory.

Department

Service - Field Service

Location

UK/Field based

Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.

Working pattern

• This is a field role, so start/finish times vary with travel, customer opening hours, and priority needs.
• Core hours apply, however, because of the nature of the job flexibility is required.

Weekend rota & earning opportunity

• This role includes participation in a weekend/bank holiday support rota with additional pay.
• Potential of additional earnings through Weekend and Bank Holiday Rota participation.
• Opportunities to earn more by taking on additional weekend cover when available.
• Plus potential bonus and salary progression, subject to performance and business results.

Progression Opportunities Exist For The Right Person, Including

• Technical progression (advanced diagnostics, product expertise, specialist support).
• Leadership/management progression (coaching, planning, field leadership).

Key Responsibilities

What you’ll do (day to day)

Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time-critical issue.

• Diagnosing faults efficiently using a structured approach (symptoms → logs/data → root cause → fix).
• Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.
• Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications.
• Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components).
• Carry out preventative maintenance to reduce downtime and improve reliability.
• Provide clear customer updates and set expectations during service activity.
• Complete accurate job documentation (work completed, parts used, findings, next steps) to support first-time fix and audit quality.
• Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support.

Service levels & priority work (SLAs)

• You’ll work to agreed service levels (SLAs) that help keep customer operations running smoothly.
• Most work is planned and scheduled. When a customer has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams — aiming for a first-time fix and minimal disruption.

Essential

What we’re looking for

• Proven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash-handling or similar technology).
• Strong fault-finding ability across electro-mechanical systems.
• Confident using a Windows laptop for diagnostics, reporting, and communication.
• Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces.
• Excellent customer service and communication skills (written and verbal).
• Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller
• Full UK driving licence.
• Networking self-check (expected): If you can set a static IP, log into a router/switch, confidently troubleshoot a “no connection issues” and logically understand networking basics — you’ll be comfortable in this role.

Desirable

• Experience adhering to SLAs and managing high‑priority callouts.
• Understanding of health & safety in the field (risk awareness, safe working, customer site standards).
• Experience with hardware/software upgrades, device configuration, or remote support tools.
• Coaching/mentoring ability (supporting less experienced engineers).

Job Benefits

• 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
• Company Car
• Competitive company pension scheme
• Ongoing training and development
• Private medical insurance for all employees (enhanced membership can be purchased for other family members)
• Dental insurance for all employees
• Life assurance
• Income protection scheme
• Employee assistance programme
• Employee Wellbeing events and Mental Health First Aiders
• Employee My Benefits portal offering extensive retail discounts