Field Sales consultant - North West

Attic Self Storage Ltd.; Staples Corner; On-site; GBP 22,000 - 29,000; Full time

Job summary

Attic Self Storage Ltd. is seeking a proactive role combining Sales and Customer Service across multiple sites within a defined geographic area. The candidate will maximise sales, provide exceptional service and assist the team in achieving high-performance standards.

The role requires strong consultative sales experience, excellent communication, and the ability to work across stores, with daily operations spanning sales, service, admin and team support.

Qualifications

• Experience at this level in consultative sales or customer service is essential.
• Excellent communication and interpersonal skills are required.
• Proactive, self-motivated and able to work across multiple sites.

Responsibilities

• Drive sales growth and promote products to meet targets.
• Convert leads into paying customers and upsell services.
• Maintain high-quality customer service across in-person, email and phone interactions.
• Handle administrative tasks including banking, invoicing and reporting.

Skills

Consultative sales

Customer service

Interpersonal skills

MS Office

Self-motivation

Telesales

Strong communication

Tools

MS Office

Job description

This role focuses on both Sales and Customer Service. The ideal candidate will be skilled at maximising sales opportunities, providing excellent customer service and supporting the team to achieve high-performance standards. This role is to go to differant sites each day in a geographical area

Key Responsibilities: Sales

• Drive Sales Growth: Actively promote products and services to increase sales and achieve targets.
• Convert Leads: Effectively turn potential customers into paying customers.
• Upsell Services: Promote additional services like enhanced liability coverage to customers
• Merchandise Sales: Encourage sales of merchandise and provide recommendations to customers.

Customer Service

• Exceed Expectations: Consistently provide exceptional customer service and motivate others to do the same.
• Deliver High-Quality Service: Maintain the highest standards of service across all interactions (in person , email and phone)
• Understand & Advise: Actively listen to customer needs and offer appropriate advice and solutions.
• Follow-Up: Diligently handle customer enquiries and follow up as needed
• Professionalism: Maintain a calm and professional demeanour with all customers

Marketing & Competitor Awareness

Stay informed about competitor activities

Health, Safety & Maintenance

• Conduct daily safety checks: adhere to emergency procedures, report maintenance needs, maintain store cleanliness and perform regular maintenance checks

Security

• Monitor store security via systems and visual checks. Prevent storage of prohibited items. Understand emergency procedures and conduct fire alarm/emergency lighting tests. Oversee store activity outside working hours when needed.

Administration

• Complete store administrative tasks, reconcile accounts, assist with banking, manage invoicing and collections, maintain customer records and generate financial / marketing reports.

Team management

• Organise work and delegate tasks, provide guidance and feedback, assist with training and development, communicate company updates, maintain employee relations and ensure adherence to dress code and working hours policies

General

• Report operational issues, suggest improvements, undertake ad-hoc duties, attend meetings on behalf of the Store Manager and ensure respectful treatment of colleagues and compliance with data protection regulations

Your Skill Set

You must have experience at this level in consultative sales or customer service/customer care. Telesales experience would be a significant advantage.

• Self-motivated, self-starting and hard working
• Competent with MS Office
• A strong communicator with strong interpersonal skills
• Bright, positive and enthusiastic
• Experienced in consultative sales and delivery of first-class customer service
• Literate and numerate

The successful candidate will also live within 45 minutes of the store. Previous experience in telesales consultative sales and /or customer service is essential.