Field Operations Manager - Veterinary Practice Coordination

Medivet & Partners

Watford

On-site

GBP 42,000 - 54,000

Full time

2 days ago

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Job summary

Medivet is seeking a proactive Ops Support Manager to join our field-based team. You will visit clinics regularly across Lincolnshire and Norfolk, acting as the primary contact for Partners and Lead Vets while supporting recruitment, onboarding, scheduling and H&S compliance.

You’ll help ensure clinics run smoothly and maintain strong relationships with practice teams. You will also coordinate rotas, payroll tasks, inventory, and financial controls, escalating risks as needed to keep networks

Qualifications

Solid understanding of operational delivery in a veterinary, healthcare or multi‑site service setting.
Experience supporting service delivery teams across multiple locations.
Excellent organisational and planning skills to support multiple clinics effectively.
Strong communication and relationship‑building ability with Partners, Lead Vets and support teams.
High attention to detail in rotas, payroll and compliance documentation.

Responsibilities

Visit each clinic at least every two weeks, acting as the primary point of contact for Partners and Lead Vets.
Support the cascade of key communications from the central team into clinics.
Help clinics run effective team meetings and maintain strong internal communication.
Support the smooth transfer of patients between hub & spoke clinics and referral centres.
Ensure complaints are logged and resolved within 15 days, liaising with the Head of Ops Admin when needed.
Escalate risks, issues and opportunities to the Network Partner or Network Director.