Field Operations Manager (South)

BramahHR Ltd; St Albans; Hybrid; GBP 40,000 - 42,000; Full time

Job summary

A leading company in operations seeks a Field & Operations Manager to drive regional operations and ensure compliance while delivering exceptional customer experiences. This role involves managing client relationships, optimizing services, and leading cross-team collaboration. If you have a passion for customer excellence and operational improvement, apply now!

Benefits

Car scheme (optional)

Modern tools & systems

Access to ongoing development

Qualifications

• Proven experience in a client-facing or account management role.
• Strong analytical and reporting skills, comfortable with data.
• Excellent verbal and written communication skills.

Responsibilities

• Lead implementation and optimisation of regional customer schemes.
• Ensure regulatory and operational compliance, deliver reporting.
• Drive change initiatives to enhance customer satisfaction.

Skills

Analytical Skills

Client Management

Communication

Problem-Solving

Tools

Excel

CRM

Power BI

Job description

️ Field & Operations Manager

South of England / home-based with occasional office travel

£40,000 – £42,000 per annum | Permanent | Full-time | 35 hrs/week

About The Role

We're seeking an experienced Field & Operations Manager who thrives on delivering exceptional customer experiences and driving operational excellence. In this pivotal role, you'll oversee regional operations, manage customer-facing schemes, ensure compliance, and act as a trusted liaison between internal teams and clients.

What You’ll Do

• Lead implementation, review, and optimisation of regional customer schemes
• Build and sustain strong relationships with clients to deliver seamless service
• Act as the internal voice of the customer—working with product, operations, finance, and compliance stakeholders
• Ensure regulatory and operational compliance (e.g., internal policies, audits)
• Deliver clear reporting, presentations, and insightful performance analysis to leadership
• Drive change initiatives to enhance customer satisfaction and loyalty
• Champion cross-team collaboration for system improvements and process efficiencies
• Represent the company externally at client visits and events
• Continually identify and share customer success stories with marketing
  
  

What We’re Looking For:

• Proven experience in a client-facing or account management role, preferably in field operations
• Strong analytical and reporting skills—comfortable with data, CRM, and Excel
• Excellent verbal and written communication with presentation experience
• Strong organisational skills and a proactive, problem‑solving mindset
• Commercial and financial awareness to support operational objectives
• Values-driven: integrity, accountability, continuous improvement, and a customer-first attitude
• Bonus: familiarity with compliance requirements (FCA, GDPR), Power BI, or automotive/financial services
  
  

Offer:

• Salary: £40,000–£42,000 + bonus potential
• Working Model: Hybrid (home-based with occasional travel to office & client locations)
• Hours: Monday to Friday, 35 hours per week
• Perks: car scheme (optional), modern tools & systems, and access to ongoing development
• Environment: supportive, collaborative, values-led, with a strong focus on customer excellence
  
  

If you're a driven operations professional with a customer-first outlook and a passion for process improvement, we want to hear from you!

Apply now or reach out to learn more about this great opportunity.