Field Operations Manager (South)

Lord Search & Selection; Cheltenham; Hybrid; GBP 40,000 - 42,000; Full time

Job summary

Une entreprise innovante de solutions automobiles recherche un Field Operations Manager pour assurer la gestion des programmes de voitures pour clients. Ce rôle précieux implique la supervision des opérations quotidiennes, la gestion des relations clients, et l'amélioration continue des services livrés. Le candidat idéal a une expérience en gestion de compte, d'excellentes compétences analytiques, et un esprit proactif. Rejoignez une organisation qui valorise l'innovation et l'excellence du service.

Benefits

Programme d'Induction complet

Accès à un véhicule financé par l'entreprise

Qualifications

• Expérience en gestion de compte ou rôle client.
• Compétences analytiques et de communication verbale et écrite.
• Connaissance des environnements réglementés (e.g., FCA, GDPR) souhaitée.

Responsibilities

• Superviser les opérations des schemes de voitures et maintenir des relations avec les clients.
• Diriger les initiatives de changement pour améliorer la satisfaction client.
• Gérer et analyser les données à l'aide d'outils CRM et d'Excel.

Skills

Analytical skills

Communication skills

Organisational skills

Commercial awareness

Proactive mindset

Tools

Microsoft Power BI

CRM tools

Excel

Job description

Field Operations Manager

Salary: GBP40,000 - GBP42,000 per annum

Hours: 35 hours per week, Monday to Friday

Location: Field-based, working from home with travel to client appointments as required, plus occasional visits to Head Office in Bury, Greater Manchester

Preferred Location: South of England ideally located centrally within the region. Candidates should be based south of Cheltenham, Luton, or Colchester, with occasional travel required to the far South-East and South-West.

Extra Benefit: As a car-entitled employee, you'll be eligible for the company s Employee Car Ownership Scheme - with access to a fully funded vehicle or the option to upgrade through a monthly contribution.

A comprehensive induction programme will help you get up to speed quickly, with greater time spent at head office in your first month.

Description:

Are you ready to shape exceptional customer journeys and drive operational excellence?

A leading provider of employee car schemes is looking for a Field Operations Manager to oversee the smooth implementation and management of tailored automotive benefit solutions. In this field-based role, you ll be instrumental in ensuring that customer programmes are delivered to the highest standard, aligning with client policies and contributing to the growth and performance of the sales fleet.

This is more than just an operations role - it s an opportunity to enhance customer engagement and ensure every touchpoint is positive, professional, and impactful. You ll help build strong client relationships while delivering service that inspires loyalty.

Join a forward-thinking organisation that values innovation, efficiency, and outstanding service delivery.

Key Responsibilities

Customer Experience & Relationship Management

• Oversee the delivery and day-to-day operation of car schemes across a defined region
• Maintain strong working relationships with clients and internal teams
• Monitor engagement, risk, and compliance, ensuring smooth customer journeys
• Collaborate cross-functionally to enhance services and user experience
• Present insights, performance reports, and recommendations to stakeholders

Operational Excellence & Improvement

• Lead change initiatives that improve customer satisfaction and efficiency
• Support ongoing development of systems, processes, and documentation
• Identify and implement best practices to optimise service delivery

Data & Compliance

• Monitor audit and compliance activity across schemes
• Use CRM tools, Excel, and internal platforms to manage and analyse data
• Generate meaningful reports and insights to support strategic decisions

What We re Looking For

Essential

• Experience in account management or a similar customer-facing role
• Excellent analytical, verbal, and written communication skills
• Strong organisational and IT skills
• Commercial and financial awareness
• A proactive, values-driven mindset

Desirable

• Familiarity with Microsoft Power BI
• Experience working in regulated environments (e.g., FCA, GDPR)
• Background in automotive, professional services, or financial sectors
• Skills in process mapping, auditing, and writing reports

Please note: Employment is subject to a standard DBS check as part of the onboarding process.

Interested in being part of a company that puts people and performance first? Apply now and help shape the future of automotive benefits.

LMIND