Regional Operations Manager

Hirebase Tool & Equipment Hire; Swindon; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Regional Operations Manager to enhance operational efficiency across branches. This pivotal role involves supporting branch compliance, conducting reviews, and collaborating with central support functions. You will lead initiatives to improve systems and ensure excellent customer service. The ideal candidate will possess strong management experience and a solid understanding of the industry. Join a team that values individuality and is committed to delivering top-notch service while enjoying a competitive salary and attractive perks.

Benefits

Company bonus scheme

Company Car

Competitive salary

Generous staff discount scheme

Job specific training like CPC and HIAB

Qualifications

• Previous experience in a similar role is essential.
• Strong understanding of operational efficiency in the industry.

Responsibilities

• Support branches to ensure compliance with operating and safety standards.
• Conduct Branch Reviews and provide support for positive outcomes.
• Manage the fulfilment of online orders and troubleshoot operational issues.

Skills

Operational Efficiency

Change Management

Compliance Standards

Customer Service

Team Leadership

Education

Experience in Management

Industry Knowledge

Tools

GrafHire Operating System

SQL Reporting

Job description

Hirebase Swindon, England, United Kingdom

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We are looking for a Regional Operations Manager to join us at Hirebase covering our South region!

(Ideally looking for candidates based along the M4 Corridor)

Regular travel will be required for this role.

At Hirebase we pride ourselves on delivering a high quality and professional hire service to our customers. Our teams of highly competent, experienced and friendly staff work closely with our suppliers to ensure we have the latest branded products available. It’s our people that make our business great, so we make it our priority to provide the best up to date training to ensure our colleagues can offer expert advice and support.

We rely on our Regional Operations Managers to create and maintain operational efficiency within the branch network. You'll be supporting branches through training, reviews, and ensuring compliance with operating standards. You'll also maintain and improve the operating system through initiation of system development through change management to business acceptance testing. You'll also collaborate with our central support functions to ensure smooth running of the business. Working in one of our depots you’ll be part of a team where everyone is putting in the effort in to offer brilliant customer service and to get the job done.

Responsibilities:

• Support branches to ensure compliance with all operating and safety standards.
• Support Regional Management following a Branch Review ensuring any issues are rectified.
• Conduct Branch Reviews, pre-audits and provide support to achieve a positive outcome.
• Ensure all Internal Audit action points are resolved.
• Identify and specify development of the GrafHire operating system, Hirebase Website and SQL reporting.
• Produce reports covering all areas of the business to enable informed decisions by the SLT.
• Manage the fulfilment of online orders.
• Troubleshooting day to day operational issues.
• Attend regional meetings to provide relevant information and updates.
• Other projects as required by the Hirebase MD and the wider business.

We know you are more than just a CV and embracing everybody’s individuality is what makes us great as a team. We are looking for someone with previous experience in a similar role, the will to succeed and the work ethic to lead and be part of a winning team. You'll need a good understanding of the industry too in order to help our branches run as operationally efficient as possible.

What We Offer:

• Company bonus scheme
• Company Car
• Competitive salary
• A generous staff discount scheme
• Job specific training like CPC and HIAB

If you’re in the trade or have ever tackled a home improvement project, you’ve probably heard of us. We’re the Huws Gray Group and we’re made up of a number of brands, including Huws Gray, Hirebase, Civils & Lintels, The Timber Group, PDM, NDI and Angelia Tool Centre to name a few. Up and down the UK, our branches are serving and supporting our local communities with all their building material needs, but we couldn’t do this without the right people, so why not join us?

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Management and Manufacturing

Industries

Retail