UK Operational Key Account Manager

CEVA Logistics; Stratford-upon-Avon; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a global leader in logistics as a UK Operational Key Account Manager, where you will be pivotal in managing performance and ensuring customer satisfaction for a prestigious automotive client. This role requires a dynamic individual skilled in account management with a proven ability to build strong relationships and drive operational success.

Benefits

Competitive annual leave

Pension and life assurance

Employee benefits platform

Discounts on gym memberships

Vouchers for retail, travel, and hospitality

Qualifications

• Significant experience in account management within a freight forwarding environment.
• Proven track record in client relationship building.
• Experience with air freight imports and exports is desirable.

Responsibilities

• Oversee operational KPIs and performance for clients.
• Ensure high levels of customer satisfaction and service delivery.
• Act as the main point of contact for clients and manage escalations.

Skills

Customer management

Communication

Problem-solving

Negotiation

Education

Experience in Account Management or Contract Management

Job description

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YOUR ROLE

Our Air and Ocean team have an exciting opportunity for a dynamic and customer centric UK Operational Key Account Manager based in Gaydon, Stratford upon Avon.

This integral role will see you onsite working closely with this prestigious automotive client where you will lead on operational performance, efficiencies, continuous improvement and customer expectations ensuring success not only for CEVA but the client.

WHAT ARE YOU GOING TO DO?

Reporting into the Key Account Management Head, you will oversee operational KPIs and performance, ensuring teams meet and exceed customer requirements in line with contractual agreements where you will coordinate and provide direction for customer service efforts across all operations involved in client interactions to ensure a consistent and high level of customer satisfaction.

Acting as the main point of contact and escalation point for the client and suppliers, you will mitigate risks, investigate root cause and embed remedial solutions to ensure operational success. You will regularly review and update customers monthly rates ensuring the latest version is visible and accessible and quote new traffic lanes adding changes to the monthly rate card to ensure accuracy.

You will assist in the preparation and proposal of RFQs ensuring customer requirements are captured, documented and shared with the centralised account management and tender management teams. You will ensure regular contact with the client and will support with monthly, quarterly and annual business reviews that include operational performance and future forecasting strategies for account development and continuous improvement initiatives.

WHAT ARE WE LOOKING FOR?

To be successful in your application you have significant experience in Account Management or Contract Management ideally within a freight forwarding or international transportation environment. You will be practiced in customer management, capable of building exceptional working relationships both internally and externally. You will have a proven track record of organic and new customer growth, experienced in contract development, performance delivery, commercial account management and financial understanding.

It goes without saying that you will be a natural communicator, influencer and negotiator, with exceptional people and problem-solving skills, practiced developing and delivering operational and client account success.

While not essential, it would be desirable if you have proven experience of managing automotive or freight forwarding accounts, in particular with knowledge of air freight imports and exports.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Customer Service, and Supply Chain

• Industries

  Transportation, Logistics, Supply Chain and Storage, Freight and Package Transportation, and Truck Transportation

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