Field Network Flushing Technician

Portsmouth Water; Langstone; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Performance bonus up to 6%

Enhanced maternity/paternity/adoption*

Social events

Life assurance 4x salary

Employee assistance programme

Virtual GP service

Electric Vehicle Scheme

Cycle to Work

Health Cash Plan

Job summary

Portsmouth Water is seeking a Network Flushing Operative to flush the distribution network and identify maintenance needs in line with PW procedures. You will work outdoors, handle customer queries calmly, and collaborate with other departments to resolve network issues while upholding our values of Excellence, Integrity and Future Focus.

Join a supportive team, enjoy flexible working arrangements where possible, and contribute to a vital service for customers across the region.

Qualifications

• Ability to work gracefully under pressure, balancing varying priorities.
• Exceptional time management skills to ensure timely completion of tasks.
• Strong communication skills, with the ability to connect confidently at all levels.
• Proven ability to network and build strong, lasting relationships with both internal and external stakeholders.
• A thorough understanding of all field activities and operations.
• Water hygiene certification is desirable.
• NRSWA qualification is also desirable.

Responsibilities

• Adhere to all Health and Safety policies and procedures.
• Provide exceptional customer service when interacting with both internal and external customers.
• Ensure that all network operations are conducted thoughtfully, with careful planning and consideration.
• Complete all operations in line with relevant PW policies, procedures, and RAMS (Risk Assessment and Method Statements).
• Perform field activities with effective customer communication, ensuring all relevant information is accurately processed and returned.
• Follow department-specific risk and COSHH assessments in line with PW standards.
• Assist in the timely, proactive, and reactive communications with both customers and internal departments.
• Ensure all face-to-face customer interactions are handled with grace and professionalism, maintaining high standards of customer service throughout.
• Participate in out of hours work as required, with the flexibility to begin flushing operations when network conditions permit.

Skills

Grace under pressure

Time management

Strong communication

Stakeholder networking

Field operations understanding

Water hygiene desirable

NRSWA desirable

Job description

Portsmouth Water is seeking a Network Flushing Operative to flush the distribution network and identify maintenance needs in line with PW procedures. You will work outdoors, handle customer queries calmly, and collaborate with other departments to resolve network issues while upholding our values of Excellence, Integrity and Future Focus.

Join a supportive team, enjoy flexible working arrangements where possible, and contribute to a vital service for customers across the region.