Field Network Engineer

Ingram Micro; Greater London; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

AXA Health Insurance and Dental Plan -

Rising holiday allowance

Birthday day off

Employee Referral Bonus

Employee discounts and wellness perks

Modern offices with breakout spaces, T

Training and development opportunities

Job summary

Ingram Micro is seeking a Field Network Engineer to join our Technical Services team. The role requires travel within South East UK with a full UK driving licence and regional residence; you will install and support network devices, PCs and servers for customers both onsite and remotely.

The position includes remote/onsite troubleshooting, pre-staging installations, and handling adds/moves/changes on projects, including site surveys and post-sales support.

Qualifications

• Experience with Cisco/Aruba/HP networking gear.
• 1st/2nd line hardware break-fix experience.
• Strong communication and customer-facing skills.

Responsibilities

• Install and support network devices, PCs and servers for customers.
• Remote and onsite troubleshooting.
• Pre-staging of router and switch installations according to documentation.
• Facilitate customer adds, moves & changes, and project-based installs.
• Site surveys and documentation for projects.
• Post-sales support and on-site equipment swaps.
• Site visits to assess and swap non-functional equipment.
• On-call duty not more than 1 week in 3.

Skills

Cisco routers

Aruba switches

HP switches

2nd line hardware support

Customer service

Field engineering experience

On-site troubleshooting

Tools

Draytek

Zyxel

Netgear

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

Job Description:

Field Network Engineer

Location:

South East (London and surrounding areas), a full UK driving licence and residence within the advertised region are essential.

Salary:

salary dependent on experience, plus company car, fuel card, paid overtime and on-call and expenses covered.

What your role as a Field Network Engineer will involve:

Work within the Technical Services team and be responsible for providing the technical support skills to our customers both onsite and remotely.

• Installing and supporting network devices, PCs and Servers for our customers.
• Remote and onsite troubleshooting.
• Pre-staging of router and switch installations according to documentation.
• Facilitating customer adds, moves & changes, customer rollouts and other project based installs.
• Project based site survey and documentation.
• Post-Sales support.
• Site visits to assess and swap non-functional equipment.
• There will also be an On Call requirement of not more than 1 week in 3.

To set you up for success, we are looking for the following skills and experience:

• Experience using Cisco, Draytek, Zyxel, Netgear routers.
• Experienced in Cisco, Aruba and HP switches.
• 1st/ 2nd line Server/PC hardware break fix support.
• Strong communication and customer service skills, with the ability to build positive relationships and explain technical issues clearly to customers.
• Experience providing network and PC/ Server field engineering services to high profile customers.
• A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations.
• Applies knowledge and skills through handling problems beyond own area of expert.

What we offer:

• AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
• Rising holiday allowance at Year 2 and Year 5
• Birthday day off
• Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
• Employee discounts and wellness perks
• Modern offices with breakout spaces, free tea and coffee, and a private wellness room
• Development opportunities with clear career progression and training

We Are Ingram Micro Group

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at www.ingrammicro.com.

We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.