Field IT Support Engineer – Windows & Devices (On-site)

Tata Consultancy Services

Luton

On-site

GBP 28,000 - 42,000

Full time

2 days ago

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Benefits offered by this job

Pension

Health care

Life assurance

Laptop provided

Phone

Training resources

Discounts within Tata network

Job summary

Tata Consultancy Services UK is seeking an L1/L2 Field Support Engineer to provide practical, customer-facing IT support at the Luton and Clevedon sites. You will resolve common workplace technology issues, maintain user devices, and support meeting-room and printer services while coordinating with remote teams for complex issues.

The role requires hands-on Windows 10/11 support, familiarity with Microsoft 365 and AD, and incident management tools.

Qualifications

Hands-on experience supporting Windows 10/11 desktops and laptops in an enterprise environment.
Practical knowledge of Microsoft 365, Outlook, Teams, Active Directory and standard endpoint applications.
Experience with ServiceNow, BMC Remedy or another incident and request management tool.
Basic understanding of Microsoft Intune, Autopilot and SCCM for device provisioning and software deployment.
Basic LAN, Wi-Fi, VPN and network-printer troubleshooting skills.
Basic awareness of factory/OT environments and the ability to follow site safety, access and escalation procedures.
Clear written and verbal communication skills with a customer-focused working style.
Ability to work independently on site and coordinate effectively with remote support teams.
ITIL Foundation, CompTIA A+, Microsoft 365 Fundamentals or an equivalent support certification.
Experience supporting meeting-room technology, mobile devices and IT asset inventories.
Previous exposure to manufacturing or factory-site IT support, including basic L1 support for OT devices and peripherals.
Experience working across more than one business location or supporting occasional out-of-hours activities.

Responsibilities

Provide L1/L2 support for desktops, laptops, monitors, docking stations, printers, scanners and mobile devices.
Install, configure, replace and troubleshoot Windows 10/11 devices and standard business applications.
Support device builds, rebuilds, software installation, patching and basic endpoint compliance activities using approved tools and procedures.
Perform moves, adds, changes and installations, including desk setups and equipment replacement.
Provide basic LAN, Wi-Fi, VPN, Active Directory, Microsoft 365, Outlook, Teams and file/print troubleshooting.
Support meeting-room and audio-visual equipment and coordinate with specialist teams where required.
Provide basic L1 support for factory operational technology (OT) devices and connected peripherals, including initial checks, cable/power validation, incident logging and coordination with the specialist OT, network or application support team. No PLC programming or control-system configuration is required.
Provide weekend or out-of-hours field support on a pre-agreed, request basis for planned activities, priority incidents or site requirements.
Log, update and resolve incidents and service requests in ServiceNow or an equivalent ITSM tool, ensuring accurate notes and timely closure.
Escalate unresolved issues to the appropriate L2/L3 resolver group and follow through to resolution.
Maintain asset and stock records for locally managed IT equipment and support secure equipment disposal processes.
Follow health and safety, information security, data protection and site-access procedures.