Field Support Engineer

Tata Consultancy Services; Luton; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Pension

Health care

Life assurance

Laptop provided

Phone

Training resources

Discounts within Tata network

Job summary

Tata Consultancy Services UK is seeking an L1/L2 Field Support Engineer to provide practical, customer-facing IT support at the Luton and Clevedon sites. You will resolve common workplace technology issues, maintain user devices, and support meeting-room and printer services while coordinating with remote teams for complex issues.

The role requires hands-on Windows 10/11 support, familiarity with Microsoft 365 and AD, and incident management tools.

Qualifications

• Hands-on experience supporting Windows 10/11 desktops and laptops in an enterprise environment.
• Practical knowledge of Microsoft 365, Outlook, Teams, Active Directory and standard endpoint applications.
• Experience with ServiceNow, BMC Remedy or another incident and request management tool.
• Basic understanding of Microsoft Intune, Autopilot and SCCM for device provisioning and software deployment.
• Basic LAN, Wi-Fi, VPN and network-printer troubleshooting skills.
• Basic awareness of factory/OT environments and the ability to follow site safety, access and escalation procedures.
• Clear written and verbal communication skills with a customer-focused working style.
• Ability to work independently on site and coordinate effectively with remote support teams.
• ITIL Foundation, CompTIA A+, Microsoft 365 Fundamentals or an equivalent support certification.
• Experience supporting meeting-room technology, mobile devices and IT asset inventories.
• Previous exposure to manufacturing or factory-site IT support, including basic L1 support for OT devices and peripherals.
• Experience working across more than one business location or supporting occasional out-of-hours activities.

Responsibilities

• Provide L1/L2 support for desktops, laptops, monitors, docking stations, printers, scanners and mobile devices.
• Install, configure, replace and troubleshoot Windows 10/11 devices and standard business applications.
• Support device builds, rebuilds, software installation, patching and basic endpoint compliance activities using approved tools and procedures.
• Perform moves, adds, changes and installations, including desk setups and equipment replacement.
• Provide basic LAN, Wi-Fi, VPN, Active Directory, Microsoft 365, Outlook, Teams and file/print troubleshooting.
• Support meeting-room and audio-visual equipment and coordinate with specialist teams where required.
• Provide basic L1 support for factory operational technology (OT) devices and connected peripherals, including initial checks, cable/power validation, incident logging and coordination with the specialist OT, network or application support team. No PLC programming or control-system configuration is required.
• Provide weekend or out-of-hours field support on a pre-agreed, request basis for planned activities, priority incidents or site requirements.
• Log, update and resolve incidents and service requests in ServiceNow or an equivalent ITSM tool, ensuring accurate notes and timely closure.
• Escalate unresolved issues to the appropriate L2/L3 resolver group and follow through to resolution.
• Maintain asset and stock records for locally managed IT equipment and support secure equipment disposal processes.
• Follow health and safety, information security, data protection and site-access procedures.

Skills

Windows support

Microsoft 365

Incident tools

Intune/Autopilot/SCCM

LAN/WiFi/VPN

OT awareness

Communication

Independent on-site

ITIL/Certs

Meeting-room tech

Multi-location

Tools

ServiceNow

BMC Remedy

SCCM

Job description

Job Type: Permanent

Location: Luton

Number of hours: 40 hours per week – full time

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve. Our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Provide on-site L1/L2 IT support for users at the Luton and Clevedon locations.
• Resolve day-to-day endpoint, peripheral, application and basic connectivity issues.
• Work with remote resolver teams and follow standard incident, request and change processes.

The Role

As an L1/L2 Field Support Engineer, you will provide practical, customer-facing IT support at the Luton and Clevedon sites. The role focuses on resolving common workplace technology issues, preparing and maintaining user devices, supporting local meeting-room and printer services, and coordinating with remote specialist teams when an issue requires further investigation.

Key responsibilities

• Provide L1/L2 support for desktops, laptops, monitors, docking stations, printers, scanners and mobile devices.
• Install, configure, replace and troubleshoot Windows 10/11 devices and standard business applications.
• Support device builds, rebuilds, software installation, patching and basic endpoint compliance activities using approved tools and procedures.
• Perform moves, adds, changes and installations, including desk setups and equipment replacement.
• Provide basic LAN, Wi-Fi, VPN, Active Directory, Microsoft 365, Outlook, Teams and file/print troubleshooting.
• Support meeting-room and audio-visual equipment and coordinate with specialist teams where required.
• Provide basic L1 support for factory operational technology (OT) devices and connected peripherals, including initial checks, cable/power validation, incident logging and coordination with the specialist OT, network or application support team. No PLC programming or control-system configuration is required.
• Provide weekend or out-of-hours field support on a pre-agreed, request basis for planned activities, priority incidents or site requirements.
• Log, update and resolve incidents and service requests in ServiceNow or an equivalent ITSM tool, ensuring accurate notes and timely closure.
• Escalate unresolved issues to the appropriate L2/L3 resolver group and follow through to resolution.
• Maintain asset and stock records for locally managed IT equipment and support secure equipment disposal processes.
• Follow health and safety, information security, data protection and site-access procedures.

Your Profile

Essential skills/knowledge/experience

• Hands-on experience supporting Windows 10/11 desktops and laptops in an enterprise environment.
• Practical knowledge of Microsoft 365, Outlook, Teams, Active Directory and standard endpoint applications.
• Experience with ServiceNow, BMC Remedy or another incident and request management tool.
• Basic understanding of Microsoft Intune, Autopilot and SCCM for device provisioning and software deployment.
• Basic LAN, Wi-Fi, VPN and network-printer troubleshooting skills.
• Basic awareness of factory/OT environments and the ability to follow site safety, access and escalation procedures.
• Clear written and verbal communication skills with a customer-focused working style.
• Ability to work independently on site and coordinate effectively with remote support teams.
• ITIL Foundation, CompTIA A+, Microsoft 365 Fundamentals or an equivalent support certification.
• Experience supporting meeting-room technology, mobile devices and IT asset inventories.
• Previous exposure to manufacturing or factory-site IT support, including basic L1 support for OT devices and peripherals.
• Experience working across more than one business location or supporting occasional out-of-hours activities.

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at [e-mail] if you would like to opt in.