Field IT Support Engineer

Myskysys; Reading; On-site; GBP 25,000 - 35,000; Part time

Job summary

A leading technology company is seeking a Field IT Support Engineer to deliver on-site workplace services in Reading, UK. This role involves supporting end users and managing IT equipment, ensuring operational efficiency and user satisfaction. Candidates should have strong troubleshooting skills and experience in desktop support, with a focus on communication and coordination.

Qualifications

• Proven experience in desktop/end-user support.
• Strong troubleshooting skills across hardware and software.
• Knowledge of inventory management.

Responsibilities

• Provide on-site support for incident resolution and IMACD tasks.
• Support remote sites with next business day SLA.
• Maintain accurate updates in CMDB and ITSM tools.

Skills

Troubleshooting

Communication

Coordination

Tools

ITSM tools

Job description

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Sky Systems, Inc. (SkySys) provided pay range

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Base pay range

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Talent Acquisition Manager @ Sky Systems, Inc |Technical Recruitment | Sales Expert | Customer Experience | Communication | Leadership | Team…

Job Title: Field IT Support Engineer

Location: Reading, UK

Job Type: Onsite – Dispatch Support

Company Overview:

SkySys is seeking a qualified Field IT Support Engineer to deliver on-site workplace and field services, supporting end users and data center operations. This is a critical role that represents the "face of IT," directly impacting user satisfaction and operational efficiency.

Key Responsibilities:

1. Workplace Services – Dispatch Support

• Provide on-site support for incident resolution, IMACD (Install, Move, Add, Change, Dispose) tasks, and smart hands services.
• Support remote sites and home users with next business day SLA.
• Handle hardware-related tasks including device swaps, warranty claims, and peripheral setups.
• Execute unscheduled or rescheduled IMACD requests; ensure environmental compliance for disposal.
• Support VIP events (e.g. board meetings) on request.
• Coordinate with the service desk and Wipro Lead for smooth delivery.
• Maintain accurate updates in CMDB and ITSM tools regarding ticket progress and configuration changes.
• Manage on-site spare stock levels and consumables effectively.

2. Workplace Services – Smart Hands Support

• Report on device status, perform equipment power cycles, and assist in issue diagnosis.
• Support IP phones and video conferencing setup and troubleshooting.
• Perform structured cabling and equipment patching.
• Handle removable media and assist in recovery/restoration processes.
• Receive and manage IT equipment deliveries; support root cause analysis as needed.

3. Workplace Services – On-Site Stock Management

• Receive and track incoming spare parts and peripherals with third-party vendors.
• Maintain inventory based on projected demand.
• Coordinate secure disposal of outdated assets and manage a secure storage room.
• Investigate and resolve delivery issues (e.g. rebooking missed deliveries).

Requirements:

• Proven experience in desktop/end-user support, dispatch services, and smart hands activities.
• Strong troubleshooting skills across hardware and software.
• Experience working with ITSM tools and maintaining CMDB.
• Knowledge of inventory management and logistics coordination.
• Excellent communication and coordination skills.
• Ability to work independently and prioritize tasks efficiently.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology and Other

• Industries

  Technology, Information and Media, Information Services, and IT Services and IT Consulting

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