Field 2nd Line IT Support Engineer

Pioneering People; Milton Keynes; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading Managed Services Provider is seeking a Field 2nd Line IT Support Engineer in Milton Keynes, offering a competitive salary and the chance to work remotely while engaging directly with clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and a passion for IT support, alongside opportunities for professional growth.

Benefits

Competitive salary

Supportive team environment

Professional growth opportunities

Qualifications

• Minimum 3 years of hands-on IT support experience; strong communication and problem-solving skills.
• Broad technical knowledge across organizations with 20-500 users.
• A full UK driving licence and access to your own vehicle.

Responsibilities

• Supporting client IT environments remotely and on-site.
• Diagnosing problems, resolving incidents, and escalating when necessary.
• Building strong relationships with clients.

Skills

Problem-solving

Communication

Technical knowledge

Education

GCSE in Maths

GCSE in English

Microsoft and/or CompTIA certifications

Tools

Remote Desktop (Citrix)

ConnectWise

Ticketing platforms

Job description

Social network you want to login/join with:

Field 2nd Line IT Support Engineer, Milton Keynes

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Client:

Location:

Milton Keynes, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

940134f99478

Job Views:

7

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Field 2nd Line IT Support Engineer | Milton Keynes Region | £28,000 - £35,000 | Remote with Field Work

Join a team where your skills make a real difference. Are you an experienced IT professional with a passion for solving problems and helping people? Do you enjoy variety in your day and the opportunity to work both from home and on-site? Entrust IT, a trusted Managed Services Provider, is looking for a Field 2nd Line IT Support Engineer to support our growing client base in the Milton Keynes region.

With over a decade of delivering high-quality IT solutions, we take pride in offering expert support to a diverse range of organisations — and we’re ready to welcome a talented engineer like you to our friendly and professional team.

Key Responsibilities of the Field 2 nd Line IT Support Engineer:

• Supporting client IT environments remotely and on-site, bringing clarity and resolution to technical issues
• Diagnosing problems, resolving incidents, and escalating when necessary to 3rd Line colleagues
• Building strong, trust-based relationships with our clients by being approachable, dependable, and solutions-focused
• Using high-quality tools in a well-supported and organised environment
• Taking part in our team on-call rotation (1 week in several), ensuring consistent support to our valued clients

What We’re Looking For:

• Minimum 3 years of hands-on IT support experience, including experience with on-site networking
• Strong communication and problem-solving skills — you're calm under pressure and naturally helpful
• Broad technical knowledge across organisations with 20-500 users
• A full UK driving licence and access to your own vehicle (travel expenses subsidised)
• A home-based workspace suitable for occasional storage of spares
• GCSE (or equivalent) in Maths and English (Grade C or above)
• Microsoft and/or CompTIA certifications
• Willingness to undergo a DBS check
• Windows Desktop & Server OS
• Microsoft 365 and cloud-based services
• VoIP, networking, broadband
• Remote Desktop (Citrix), ConnectWise, ticketing platforms

What You’ll Get in Return:

• Competitive salary £28,000 - £35,000 (based on experience)
• Remote-first working – enjoy the balance of home working and occasional site visits
• Supportive team environment – we value clear thinking, kindness, and collaboration
• Real variety – work with different clients and solve a wide range of technical challenges
• Professional growth – we’ll support your development every step of the way

Ready to Apply?

If you’re looking for a role that values your input, sharpens your skills, and offers a refreshing mix of independence and teamwork, we’d love to hear from you. APPLY for this exciting new Field 2 nd Line IT Support Engineer position NOW for immediate consideration.