Field IT Service Engineer

Blakemore Trade Partners; Worcester, Larkhill; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company van

Equipment supplied

Job summary

A.F. Blakemore & Son Ltd invites applications for a Field Service Engineer, to cover EPOS installations and support across the South East England region. The role is field-based with a company van and equipment supplied, suitable for a motivated, hands-on technician able to work solo or in small teams.

We value attention to detail, excellent communication, and IT fault-finding skills. The role demands reliability, strong customer service, and readiness to travel within defined territories.

Qualifications

• IT fault finding experience/skills (essential).
• Electrical qualification preferred but not essential.
• Knowledge of structured data cabling preferred.
• Excellent communication skills and the ability to build strong working relationships.
• Basic numeracy and literacy skills are required.

Responsibilities

• Installation of new EPOS hardware including data cabling where appropriate.
• Installation and deployment of systems using correct and documented procedures.
• Provide EPOS operational standards advice – via telephone, modem, best practice and/or training.
• Ensure personal availability within defined territory(s).
• Maintain spare parts availability within defined territory(s).
• Ensure build/repair processes are followed and systems are asset tracked.
• Support non-EPOS PC-based ordering systems and assist Helpdesk as required.
• General administration duties and communicate observations of future issues.

Skills

IT fault finding

Structured data cabling

Excellent communication

Basic numeracy & literacy

Education

Electrical qualification

Job description

• IT fault finding experience/skills (essential)

What's in it for you?

• Outstanding Training & Development

Role overview

We have an exciting opportunity for a Field Service Engineer, field based in Willenhall, West Midlands, you will be covering South East of England.

Company Van & Equipment Supplied

Must have IT fault finding experience/skills

We are looking for someone who is motivated, friendly, hands‑on and passionate about delivering great service. Your role will include prioritising and providing the best service in terms of new EPOS installations and specialist support as outlined below. We are looking for someone who will enjoy working alone or as part of a small team and has great attention to detail.

Key Tasks/Responsibilities

• Installation of new EPOS hardware including, data cabling if appropriate Installation and deployment of systems using correct and documented procedures
• Provide EPOS operational standards advice – Via Telephone, modem, Best Practice and/or training
• Ensuring personal availability at all times required within defined territory(s)
• Holding adequate spares availability at all times within defined territory(s)
• Ensuring that all aspects of the build and repair process are followed at all timesEnsuring all areas of the repair center and vehicles are in a clean & acceptable workable state at all times
• Compliance that all deployed/repaired systems are asset tracked and assigned to the correct customer
• Ensuring non-EPOS PC based ordering systems are supported and available at all times
• Support the Helpdesk team as required
• General administration duties
• Communicate any observations of future potential issues which may arise from any IT system

Key Skills

• Basic numeracy and literacy skills are required
• An Electrical qualification is preferred but not essential
• Knowledge of structured data cabling is preferred
• Excellent communication skills and the ability to build strong working relationships
• IT fault finding experience/skills (essential)

About Us

At A.F. Blakemore & Son Ltd, we’re proud of our heritage, but even more excited about our future. What started in Wolverhampton in 1917 as a small, family-run grocery store has grown into one of the UK’s largest privately owned businesses, employing over 5,000 people and generating a turnover of £1.2 billion. We combine the strength of a global brand, while maintaining the values of a family business. We’re constantly evolving, always looking for new and better ways to serve our customers and support our colleagues, making this an exciting place to build your career.

Today, we operate at the heart of communities across the UK, with 243 SPAR convenience stores and a thriving business spanning retail, food service, and wholesale distribution. Food and drink remain at the core of everything we do, driving our passion for quality, innovation, and exceptional customer experiences.

SPAR is the world’s largest international food retail chain, encompassing more than 13,800 stores in 48 countries. With more than 2,600 stores and a turnover in excess of £3 billion, SPAR is also the UK’s leading convenience store group. Being a ‘symbol’ group means that individual SPAR members retain their independence but enjoy the many benefits of being a part of a global brand.

What's in it for you?

Excellent Benefits Package Including

• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
• Develop your skills and capability in a highly supportive and multi-diverse culture
• Outstanding Training & Development
• Gain hands‑on experience in a high volume, fast paced convenience store
• Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee
• Early access to your pay through ‘EarlyPay’
• 24/7 access to your payslips and Rotas via HR/Payroll portal
• Well being support – access to emotional support, counselling, legal and financial advice
• Company Pension Scheme
• NEST pension scheme
• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
• Extra Holidays - Purchase Scheme
• Cycle to work - Bicycle purchase scheme
• Long Service Awards

For more information on the role, please download the job description.

Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Department

IT

Contract type

Permanent

Hours

40 hrs p/w

Salary

Competitive

Benefits

• Company Sick Pay Scheme
• Additional Holidays
• Company Pension Scheme
• Staff Discount
• Long Service Awards
• Life Cover
• Cycle to Work Scheme
• Employee Volunteering Opportunities
• Company Vehicle commensurate with job role

Closing date for applications

28th August, 2026