Field IT Service Engineer

TN United Kingdom; Willenhall; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated Field Service Engineer to join their dynamic team. This role involves installing EPOS systems, providing operational support, and ensuring high service standards across the Midlands and North Wales. Ideal candidates will have strong IT fault-finding skills and excellent communication abilities, thriving in both independent and team settings. With a commitment to employee development and a supportive work culture, this opportunity offers a chance to grow within a leading convenience retail company while enjoying a comprehensive benefits package.

Benefits

Generous staff discount

Free Tea & Coffee

Company Pension Scheme

Company Life Insurance

Cycle to work scheme

Well-being support

Long Service Awards

Early access to pay

Holiday, Maternity, and Paternity leave

Develop skills in a supportive culture

Qualifications

• Experience in IT fault finding and excellent communication skills required.
• Knowledge of EPOS systems and structured data cabling preferred.

Responsibilities

• Install new EPOS hardware and provide operational standards advice.
• Ensure compliance with repair processes and maintain equipment cleanliness.

Skills

IT fault finding

Excellent communication skills

Basic numeracy and literacy

Knowledge of structured data cabling

Electrical qualification

Education

Electrical qualification

Tools

EPOS systems

Data cabling tools

Job description

We have an exciting opportunity for a Field Service Engineer, field-based in Willenhall, West Midlands, covering the Midlands and North Wales areas.

Hours: Mon-Fri, 9am-5:30pm plus weekends on a rota basis.

Company Van & Equipment Supplied

Must have IT fault finding experience/skills

We are looking for someone who is motivated, friendly, hands-on, and passionate about delivering great service. Your role will include prioritising and providing the best service in terms of new EPOS installations and specialist support. We are looking for someone who will enjoy working alone or as part of a small team and has great attention to detail.

Key Tasks/Responsibilities:

• Installation of new EPOS hardware including data cabling if appropriate.
• Provide EPOS operational standards advice via telephone, modem, Best Practice, and/or training.
• Ensuring personal availability at all times required within defined territory(s).
• Holding adequate spares availability at all times within defined territory(s).
• Ensuring that all aspects of the build and repair process are followed at all times.
• Ensuring all areas of the repair center and vehicles are in a clean & acceptable workable state at all times.
• Compliance that all deployed/repaired systems are asset tracked and assigned to the correct customer.
• Ensuring non-EPOS PC-based ordering systems are supported and available at all times.
• Support the Helpdesk team as required.
• Communicate any observations of future potential issues which may arise from any IT system.

Key Skills:

• Basic numeracy and literacy skills are required.
• An Electrical qualification is preferred but not essential.
• Knowledge of structured data cabling is preferred.
• Excellent communication skills and the ability to build strong working relationships.

About Us:

A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK. Our forward-thinking family-owned business began life in 1917 as a counter-service grocery store and has grown into a company that now owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion. As one of the largest convenience retailers in the UK, we are always looking for innovative ways to create a point of difference.

What's in it for you?

Excellent benefits package including:

• Holiday, Maternity, and Paternity leave and pay in excess of statutory entitlements.
• Develop your skills and capability in a highly supportive and multi-diverse culture.
• Gain hands-on experience in a high volume, fast-paced convenience store.
• Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
• Proactive promotion of internal candidates.
• Free Tea & Coffee.
• Early access to your pay through ‘EarlyPay’.
• 24/7 access to your payslips and Rotas via HR/Payroll portal.
• Well-being support – access to emotional support, counselling, legal, and financial advice.
• Company Pension Scheme.
• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
• Cycle to work - Bicycle purchase scheme.
• Long Service Awards.

For more information on the role, please download the job description.

Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.