Field Engineer

Atrium Associates Ltd; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Health & Wellbeing

24/7 Virtual GP access for you and/or/

Employee Assistance Programme (EAP)

Eye care vouchers

Group Life Assurance

Income Protection

Time Off & Work-Life Balance

Annual Leave Purchase Scheme

Two Paid Volunteering Days

Enhanced Family Leave

Pension Scheme

Hybrid working options

Technology Vouchers

Employee discount platform

Job summary

Atrium Associates Ltd in Greater London is seeking a Field Engineer to provide on-site IT support across client environments, installing, maintaining and troubleshooting desktops, servers and network gear.

You will diagnose hardware and software issues, document work in PSA, meet SLAs, travel UK-wide as needed, and collaborate with Professional Services. This role offers rich exposure to diverse technologies and a strong service culture.

Qualifications

• Previous experience as a Field Engineer, Service Desk Engineer, or in a similar IT support role.
• Strong knowledge of Microsoft Windows Server and Desktop environments.
• Experience supporting Microsoft 365, Backup and DRaaS solutions, Entra ID, and IaaS technologies.
• Good understanding of networking technologies, including TCP/IP, firewalls, routing, and switching.
• Strong troubleshooting and problem-solving skills.
• A full UK driving licence and access to a vehicle insured for business use.

Responsibilities

• Deliver on-site technical support, diagnosing and resolving hardware and software issues.
• Install, configure, maintain, and upgrade IT infrastructure (desktops, laptops, servers, and network equipment).
• Respond to incidents and service requests in line with agreed SLAs and customer expectations.
• Accurately document all work and maintain client records within the PSA system.
• Manage your workload effectively, prioritising tasks while maintaining excellent customer service.
• Build strong, trusted relationships with clients and colleagues.
• Identify opportunities to improve customer systems, performance, and service delivery.
• Ensure all work is completed in line with security, safety, and operational standards.
• Support project delivery alongside Professional Services teams when required.
• Provide remote support through the Service Desk between client visits.
• Attend urgent and Priority 1 site visits when necessary.

Skills

Field Engineer experience

Windows Server

Microsoft 365

Backup and DRaaS

Entra ID

IaaS

Networking (TCP/IP, firewalls, routing

Troubleshooting

UK driving licence

Job description

Field Engineer

Location: Greater London Region (with occasional travel UK-wide)

Are you ready to build your career in Technology and Cyber Security support?

Atrium Associates is delighted to be recruiting for a Field Engineer on behalf of a growing and highly respected technology services provider.

This is an exciting opportunity for someone who enjoys working directly with clients, solving technical challenges, and delivering exceptional service. Whether you're an experienced Field Engineer or looking to take the next step in your IT support career, this role offers the chance to work with a diverse range of technologies and customer environments while developing your technical expertise.

You’ll provide on-site support across a variety of client environments, helping organisations maximise the value of their technology through installations, maintenance, troubleshooting, and proactive recommendations.

No two days are the same. Whether you're carrying out scheduled site visits, responding to critical incidents, supporting project delivery, or assisting remotely through the Service Desk, you'll play a key role in keeping customers connected, secure, and productive.

What You’ll Be Doing

• Deliver on-site technical support, diagnosing and resolving hardware and software issues.
• Install, configure, maintain, and upgrade IT infrastructure, including desktops, laptops, servers, and network equipment.
• Respond to incidents and service requests in line with agreed SLAs and customer expectations.
• Accurately document all work and maintain client records within the PSA system.
• Manage your workload effectively, prioritising tasks while maintaining excellent customer service.
• Build strong, trusted relationships with clients and colleagues.
• Identify opportunities to improve customer systems, performance, and service delivery.
• Ensure all work is completed in line with security, safety, and operational standards.
• Support project delivery alongside Professional Services teams when required.
• Provide remote support through the Service Desk between client visits.
• Attend urgent and Priority 1 site visits when necessary.

What We're Looking For

Essential Skills & Experience

• Previous experience as a Field Engineer, Service Desk Engineer, or in a similar IT support role.
• Strong knowledge of Microsoft Windows Server and Desktop environments.
• Experience supporting Microsoft 365, Backup and DRaaS solutions, Entra ID, and Infrastructure as a Service (IaaS) technologies.
• Good understanding of networking technologies, including TCP/IP, firewalls, routing, and switching.
• Strong troubleshooting and problem-solving skills.
• A full UK driving licence and access to a vehicle insured for business use.

Desirable Skills

• Experience with Microsoft Intune and Conditional Access.
• Knowledge of Mimecast email security solutions.

About You

• Takes ownership of their work and collaborates effectively with others.
• Is adaptable and comfortable working across a range of customer environments.
• Has strong organisational skills and attention to detail.
• Communicates confidently with both technical and non-technical stakeholders.
• Is approachable, professional, and customer-focused.
• Enjoys learning and developing new skills.
• Brings fresh ideas and perspectives to help drive continuous improvement.

What's on Offer?

• Health & Wellbeing
• 24/7 Virtual GP access for you and your family
• Employee Assistance Programme (EAP)
• Eye care vouchers
• Group Life Assurance
• Income Protection
• Time Off & Work-Life Balance
• Celebration Day
• Annual Leave Purchase Scheme
• Two Paid Volunteering Days
• Enhanced Family Leave
• Financial & Lifestyle Benefits
• Pension Scheme
• Cycle to Work Scheme
• Technology Vouchers
• Employee discount platform

Additional Benefits

• Hybrid working options
• Ongoing learning and development opportunities
• Social events, competitions, and incentives
• Reward and recognition schemes
• Discount and cashback programmes

Diversity & Inclusion

Our client is committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. Applications are welcomed from individuals of all backgrounds, experiences, and communities. Should you require any adjustments during the recruitment process, support will be provided.