Field Engineer

Advania Group; Cheswick Green; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Car allowance £450/month

Job summary

Advania UK is seeking a talented Field Engineer to deliver on-site IT support to a dedicated client across a large rural area. You will handle incidents, service requests, hardware replacements, installations, and planned engineering tasks. A full clean UK driving licence and willingness to travel across a large rural area are essential.

If you enjoy solving technical problems, working closely with users, and delivering a great customer experience, this could be the ideal opportunity for you.

Qualifications

• Experience in an IT support or field engineering role.
• Full clean UK driving licence and willingness to travel to remote client sites.
• Experience with Microsoft Intune and Azure, Microsoft 365/Office 365.
• Desktop hardware and operating systems experience.
• Print solutions, peripherals and access points experience.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and documentation skills.
• Experience with laptop builds, mobile setup and hardware replacement.
• Hands-on, customer-focused approach.
• DBS checks may be required and sponsored by Advania UK.

Responsibilities

• Provide on-site support for incidents, requests, and hardware replacements.
• Take ownership of tickets and tasks through to resolution within SLAs.
• Support installations, moves, changes and project-related activities.
• Maintain accurate ticket updates, documentation and asset records.
• Carry out planned site visits and assist with network infrastructure where required.
• Communicate clearly with customers, stakeholders, and third parties.
• Ensure accurate time logging and follow escalation and Health & Safety processes.

Skills

IT support

Field engineering

Microsoft Intune

Azure

Microsoft 365

Desktop hardware

Print solutions

Laptop builds

Troubleshooting

Customer service

Tools

Intune

Azure

Office 365

Job description

Role Description

We’re looking for a talented and customer-focused Field Engineer to join Advania UK, delivering on-site IT support to a dedicated client across multiple locations.

This is a varied, hands-on role where you’ll support incidents, service requests, hardware replacements, installations, and planned engineering tasks. A full clean UK driving licence and willingness to travel across a large rural area are essential.

If you enjoy solving technical problems, working closely with users, and delivering a great customer experience, this could be the ideal opportunity for you.

Salary and Benefits

The budgeted salary for this role is £40,000 plus benefits which can be viewed here

This role also attracts a car allowance of £450 per month plus mileage.

Responsibilities

• Provide on-site support for incidents, requests, and hardware replacements.

• Take ownership of tickets and tasks through to resolution within agreed SLAs.

• Support installations, moves, changes, and project-related activities.

• Maintain accurate ticket updates, documentation, and asset records.

• Carry out planned site visits and assist with network infrastructure where required.

• Communicate clearly and professionally with customers, stakeholders, and third parties.

• Ensure accurate time logging and follow escalation and Health & Safety processes.

Experience/Qualifications

• Experience in an IT support or field engineering role.

• A full clean UK driving licence and willingness to travel to remote client sites.

• Experience with some or all of the following:

  • Microsoft Intune and Azure

  • Microsoft 365 / Office 365

  • Desktop hardware and operating systems

  • Print solutions, peripherals, and access points

• Strong troubleshooting and problem-solving skills.

• Excellent communication and documentation skills.

• Experience with laptop builds, mobile setup, and hardware replacement.

• A practical, hands-on approach and a strong focus on customer service.

• Regular drug and alcohol testing will be required as part of this role.

• Enhanced DBS checks may be required and will be sponsored by Advania UK where applicable.

About Us

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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