Field Engineer

Tower-Supplies; Bournemouth; Remote; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Monthly profit share

Perks at Work

Free lunch Fridays

Cycle to Work

Birthday vouchers

Subsidised workplace massage

Employee assistance programme

Job summary

Tower-Supplies is seeking a hands-on Field Engineer to install, service and maintain Tower brand dosing equipment on cruise ships worldwide. The role is field-based with 75% travel onboard and requires electrical, mechanical and plumbing skills to diagnose faults and keep systems operating safely.

You will work with onboarding project managers and engineers to complete installations within agreed timescales, with strong customer focus onboard.

Qualifications

• Hands-on field experience with electrical, mechanical and plumbing systems.
• Ability to install, service and commission complex dosing equipment onboard ships.
• Strong fault-finding and repair capabilities under operational constraints.
• Comfort with safety compliance and documentation.

Responsibilities

• Install mechanical and electrical dosing equipment onboard cruise ships.
• Diagnose faults and carry out timely repairs.
• Carry out safety checks and complete installation documentation.
• Provide technical support and training to end users onboard.
• Coordinate with ship staff and internal/external engineers to deliver on time.
• Manage equipment and consumables for installations and maintenance.

Job description

We’re looking for a hands-on and experienced Field Engineer to install, service and maintain Tower brand commercial laundry and warewash chemical dosing equipment on cruise ships around the world. Working alongside our onboarding project managers and internal and external engineers, you’ll help deliver installations safely, effectively and within agreed timescales.

This is a practical, field-based role using electrical, mechanical and plumbing skills to install equipment, diagnose faults and keep systems operating effectively. Approximately 75% of your time will be spent onboard cruise ships, typically for periods of 2–4 weeks at a time.

Job title: CBN+ Engineer

Hours: 40 hours per week, with flexibility required

Location: Flexible base, with UK and international travel

Travel: Approximately 75% of the role will be spent onboard cruise ships, typically for 2–4 weeks at a time

What you will be doing

Installation and engineering

Install mechanical and electrical equipment used for dosing cleaning chemicals onboard cruise ships.

Safely remove and replace equipment that has reached the end of its life.

Connect modern equipment to existing ship infrastructure, including power, water and dosing systems.

Work with 3-phase equipment and use electrical and plumbing knowledge to complete installations safely and effectively.

Carry out safety checks on equipment and work in accordance with Company and customer health and safety requirements.

Develop and improve work instructions and method statements.

Work independently and alongside employees, contractors and other engineers to complete installations within agreed timescales.

Servicing and maintenance

Service, maintain, diagnose and repair installed equipment.

Identify faults and carry out timely and effective repairs.

Act as a point of contact for equipment and service issues.

Complete installation, maintenance and service documentation accurately and promptly.

Report on installations and ongoing maintenance activity.

Support the introduction of new Tower products and other ad hoc engineering projects.

Technical and customer support

Provide technical support and training to end users where required.

Build strong customer relationships through professional conduct and excellent service.

Communicate confidently with people at all levels onboard, from operational teams through to senior ship management.

Represent Tower professionally throughout your time onboard.

Equipment and inventory

Prepare equipment, accessories and consumables required for installations and maintenance.

Support the management of engineering inventory at our Head Office depot.

Work with other engineers to plan and prepare schedules of work.

Work safely with chemicals, detergents and janitorial products.

What’s in it for you

Modern open plan office

Monthly profit share bonus scheme

Perks at Work scheme

Free lunch every Friday

Charity dress down day every Friday

Cycle to Work scheme

Complementary Birthday vouchers

Sub­sidised workplace massage

Employee assistance programme (EAP)

Company social and corporate events

Who we are

We are a fast paced, forward thinking cruise product solutions provider with a mission to help operators deliver unforgettable journeys. Our work improves life on board for guests and crew by streamlining the entire hotel and technical supplies lifecycle. We bring consistency, reliability and pride to every part of our partnerships, achieving more than 99 percent on-time in-full delivery across more than 30 ports and six continents across the globe.

Where you work

Our open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers. We also believe diversity is the key to a success. That means your voice will always be heard no matter your role, and there will always be the opportunity to make a big impact.

Who you are

Strategic thinking and business development.

Leadership and team management.

Export compliance and regulatory knowledge.

Negotiation and contract management.

Supply chain and logistics management.

Warehouse and distribution centre management.

3PL set-up, contract and operational management.

Key experience

Proven experience in a senior operational role within FMCG, distribution, leisure, hospitality or related industries.

Comprehensive knowledge of supply chain and logistics processes.

Experience managing budgets and delivering financial targets.

Familiarity with industry regulations and compliance standards.

Excellent communication and problem-solving abilities.

Experience in international operations; US experience is desirable.

Financial competence covering P&L, financial modelling, cost and budget management, financial forecasting and planning, sales planning, and revenue and profit margin reporting processes.