Field Enforcement Officer – Car, Commission & Growth

Bristow & Sutor; Cardiff; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Company car

Fuel card

Smartphone

Body-worn camera

Court certification training

Pension

Life assurance 4x salary

Hastee benefits

Discount scheme

Job summary

Bristow & Sutor is recruiting Enforcement Agents to visit customers' homes and businesses across Cardiff and nearby areas, negotiating recoveries and taking payments. The role offers a basic salary of £26,441–£28,460 with a strong path to earnings of £40,000–£65,000 through commissions, bonuses, and expenses assistance.

Applicants should hold a full UK manual driving licence, have a clean CCJ/criminal record, and possess excellent communication and negotiation skills.

Qualifications

• Strong communication and negotiation skills.
• Confidence in handling difficult conversations.
• Calm, firm and fair demeanor.
• You like working to targets and being paid for what you achieve.
• Good time management and organisation.
• Ability to talk to anyone and listen as well.
• Respectful and sound judgement.
• UK Manual Driving Licence required.
• Free of CCJs and Criminal Record required.

Responsibilities

• Visit customers' homes and businesses.
• Negotiate professionally and confidently to maximise recoveries.
• Take payments, set up arrangements and help customers complete an income questionnaire.
• Take control of goods when there's no other option, following regulations.
• Maintain accurate case notes, visit reports, and payment records.
• Identify and support customer vulnerability by recognising signs of hardship and referring appropriately.

Skills

Communication skills

Negotiation

Calm under pressure

Target-driven

Time management

People skills

UK Driving Licence

Criminal record check

Job description

Bristow & Sutor is recruiting Enforcement Agents to visit customers' homes and businesses across Cardiff and nearby areas, negotiating recoveries and taking payments. The role offers a basic salary of £26,441–£28,460 with a strong path to earnings of £40,000–£65,000 through commissions, bonuses, and expenses assistance.

Applicants should hold a full UK manual driving licence, have a clean CCJ/criminal record, and possess excellent communication and negotiation skills.