Field Care Supervisor - Domiciliary

Chenai Holistic Home Care; Chelmsford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare service provider in Chelmsford is seeking a Supervisor to oversee care staff and conduct client assessments. This role involves ensuring compliance with care standards, documentation, and staff training. The ideal candidate will have experience in a care setting and strong communication skills. Join us to make a difference in the lives of our clients.

Qualifications

• Experience in supervision and staff management in a care setting.
• Knowledge of CQC standards and regulations.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise care staff and ensure compliance with care standards.
• Conduct initial assessments and care planning for clients.
• Maintain documentation and communication with stakeholders.

Job description

Key Responsibilities

• 1. Supervising Care Staff

• Conduct spot checks and supervision visits to ensure care workers follow policies, procedures, and care plans.
• Provide support, coaching, and feedback to care workers.
• Address performance issues and escalate concerns as needed.

• 2. Conducting Client Assessments

• Carry out initial needs and risk assessments for new service users.
• Participate in care planning and reviews, ensuring care plans reflect current needs.
• Monitor and update documentation in line with changes in client condition or preferences.

• 3. Ensuring Quality of Care

• Ensure care is delivered in accordance with CQC standards (or relevant local regulatory requirements).
• Promote dignity, respect, and person-centred care.
• Identify and act on safeguarding or health concerns promptly.

• 4. Liaison and Communication

• Maintain open communication with clients, families, healthcare professionals, and the office team.
• Respond to service user queries, concerns, or complaints and follow up to resolution.
• Ensure continuity of care and appropriate coverage during staff absence.

• 5. Documentation and Compliance

• Keep accurate records of supervision, assessments, incidents, and service delivery.
• Ensure staff complete documentation correctly and promptly.
• Support audits and contribute to compliance reports.

• 6. Training and Development

• Identify training needs among staff and arrange or deliver refresher training.
• Ensure care workers are competent in medication administration, moving & handling, and other key areas.
• Promote a culture of continuous improvement and learning.

• 7. On-Call and Emergency Support

• Participate in on-call duties, providing emergency support and staffing coordination outside office hours when required.