Field Care Supervisor

Helping Hands; Letchworth; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Blue Light Card

Employee Assistance Programme

20 hour week

Job summary

Helping Hands is seeking a part-time Field Care Supervisor (Care and Training Practitioner) to coach new carers from interview through onboarding and to support branch quality and compliance. The role blends customer visits with team leadership and office collaboration.

You will lead by example with strong communication, ensuring person-centred care, safety and ongoing growth across our nationwide, award-winning network.

Qualifications

• Experience as a Care Assistant and a willingness to advance in your career.
• Strong communication and supportive approach to working with others.
• Keen eye for detail and confidence in maintaining quality and compliance.
• People-first mindset: calm, kind, and leading by example.

Responsibilities

• Train, mentor and support new carers so they feel confident and capable to deliver extraordinary care.
• Assist the branch with compliance, auditing and documentation.
• Complete spot checks and supervisions to maintain high standards across the care team.
• Visit customers to review care plans to ensure they remain accurate, safe and person-centred.
• Carry out risk assessments with care, clarity and professionalism.
• Support on-call duties in line with the branch rota.
• Benefit from eligibility for the Blue Light Card with national discounts.
• Employee Assistance Programme for wellbeing support.
• Balance customer visits with team leadership and office collaboration.

Skills

Care experience

People leadership

Communication

Attention to detail

Compliance

Job description

Helping Hands was built on kindness and it still guides everything we do today. We're a purpose-driven team helping people live well in the homes they love. Join us, and you'll be part of a supportive, ambitious community where your work truly matters, and your growth is genuinely valued. We call this role a Care and Training Practitioner internally, although it is commonly known as a Field Care Supervisor. As a Care and Training Practitioner with Helping Hands, you'll play a vital role in shaping exceptional care, supporting new carers from their very first interview through to their full onboarding journey. You'll coach, guide and uplift your team while helping the branch maintain quality, compliance and meaningful relationships with customers. It's a role full of purpose, variety and real impact.

What you'll do

• Train, mentor and support new carers so they feel confident, capable and ready to deliver extraordinary care.
• Assist the branch team with compliance, auditing and documentation.
• Complete spot checks and supervisions to maintain high standards across your care team.
• Visit customers to review care plans, ensuring they remain accurate, safe and person-centred.
• Carry out risk assessments with care, clarity and professionalism.
• Support on-call duties in line with the branch rota., Eligibility for the Blue Light Card with hundreds of national discounts.
• Employee Assistance Programme for wellbeing support.
• A varied role that blends customer visits with team leadership and office collaboration.
• Genuine pathways for growth and development within a nationwide, award-winning care provider.

This is a part-time, fixed term contract. The role is offering a 20 hour working week and is contracted for 3 months.

Requirements

• Experience as a Care Assistant and a desire to take the next step in your career.
• A full, clean UK driving licence and access to a roadworthy, insured vehicle.
• Strong communication skills and a supportive, encouraging approach to working with others.
• A keen eye for detail and confidence in maintaining compliance and quality standards.
• A people-first mindset - calm, kind and ready to lead by example.

At Helping Hands we're committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.