Field Care Supervisor

Home Instead; West Stow; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Salary £27,300 per annum

Hours 37.5 per week Monday to Friday

Mileage and travel time paidSeparately

Fully paid training and career develop

Employee assistance programme 24/7

Exclusive discounts scheme

Pool car access

Fully paid DBS

Fully paid annual MOT

Performance related bonus

Job summary

Home Instead in the United Kingdom is seeking a Supervisory role in Health and Social Care to lead care planning, supervise staff, and ensure high-quality care for clients living at home.

You will create, update and audit client care plans, maintain records on Home Instead software and Birdie, and build strong relationships with clients, families and professionals. Driving and flexibility are essential.

Qualifications

• Level 3 NVQ in Health and Social Care or equivalent.
• Experience in the care sector delivering a wide range of personal care services.
• Experience of working with MAR sheets (eMar) and medication in a supervisory role.
• Passion for delivering the highest quality care to clients and helping them live independently in their own homes.
• Knowledge and understanding of legislation and regulations specific to Health and Social Care.
• Good communication skills with the ability to build rapport quickly.
• Confident to use care management technology and train Care Professionals.
• Understand confidentiality within current legislation.
• Good IT skills with MS Office or Google Suite and virtual platforms; learn new software quickly.
• Must have full driving licence and transport to visit clients.
• Be organised and flexible to meet business needs.

Responsibilities

• Support with care consultations, service reviews and completing client support plans.
• Conduct staff supervisions and client QA's.
• Create, update and audit client care plans and assist with digital care planning.
• Maintain accurate client and Care Professional records on Home Instead software and Birdie.
• Conduct client and Care Professional introductions.
• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
• Carry out client reviews and action these accordingly.
• Support and mentor Care Professionals.
• Maintain regular contact with clients and Care Professionals.
• Any other duties as directed by your line manager.
• Participate in on-call duties as required. (Paid separately)
• Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
• Carry out any other duties deemed necessary for the successful operation of the business.

Skills

Communication skills

Confidentiality

IT systems

Driving licence

Organisation

Flexibility

Rapport building

Training others

Team mentorship

Care management software

Education

Level 3 NVQ in Health and Social Care or equivalent

Tools

Care management software

Job description

Job Description

• Support with care consultations, service reviews and completing client support plans.
• Conduct staff supervisions and client QA's.
• Create, update and audit client care plans and assist with digital care planning.
• Maintain accurate client and Care Professional records on Home Instead software and Birdie.
• Conduct client and Care Professional introductions.
• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
• Carry out client reviews and action these accordingly.
• Support and mentor Care Professionals
• Maintain regular contact with clients and Care Professionals.
• Any other duties as directed by your line manager.
• Participate in on-call duties as required. (Paid separately)
• Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
• Carry out any other duties deemed necessary for the successful operation of the business.

Qualifications

• Level 3 NVQ in Health and Social Care or equivalent.
• Experience in the care sector delivering a wide range of personal care services.
• Experience of working with MAR sheets (eMar) and medication in a supervisory role.
• Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
• Knowledge and understanding of legislation and regulations specific to Health and Social Care.
• Good communication skills with the ability to build rapport quickly.
• Must be confident to use care management technology including providing support and training to Care Professionals.
• Must understand the importance of confidentiality working within current legislation.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
• Must have full driving license and means of transport if required within the territory to visit clients.
• Be organised and flexible to meet the needs of the business.

Additional Information

• Salary - £27,300 per annum.
• Hours - 37.5 per week Monday to Friday, some weekend working
• Mileage and travel time -paid separately
• Training - fully paid award winning training and ongoing support, with genuine career development opportunities such as access to specialist training/ qualifications [eg. City & Guilds]
• Employee assistance programme - available 24/7
• Exclusive discounts scheme - at supermarkets, utility providers, Blue light card and more
• Access to a pool car
• Fully paid DBS
• Fully paid annual MOT
• Performance related bonus