Field Care Supervisor

Home Instead, Inc.; Bury St Edmunds; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Training and development opportunities

Employee assistance programme

Mileage and travel time paid

Pool car access

Fully paid DBS

Job summary

Home Instead in Bury St Edmunds is seeking a Field Care Supervisor to support clients and carers, ensuring high-quality service and supervision. You will conduct care consultations, supervise staff, audit care plans and maintain client and carer records using Home Instead software and Birdie.

Build positive relationships with clients, families and professionals involved in care. Full training provided, with on-call duties paid separately; mileage and DBS are covered.

Qualifications

• Level 3 NVQ in Health and Social Care or equivalent.
• Experience in the care sector delivering a wide range of personal care services.
• Experience with MAR sheets (eMar) and medication in a supervisory role.
• Passion for delivering high-quality care in clients’ own homes.

Responsibilities

• Support with care consultations, service reviews and client support plans.
• Conduct staff supervisions and client QA’s.
• Create, update and audit client care plans; assist with digital care planning.

Skills

Care supervision

Documentation

Communication

Driving

Education

Level 3 NVQ in Health and Social Care

Tools

Home Instead software

Birdie

Microsoft Office/Google Suite

Job description

Home Instead Bury St Edmunds covers Bury St Edmunds, Stowmarket, Diss and the surrounding villages.

We are a family-run care provider that truly puts both our team and our clients at the heart of everything we do.

If you're looking for a rewarding career where you can bring your caring personality to work and make a genuine difference in people's lives, we would love to hear from you.

We are currently recruiting a Field care Supervisor to ensure that our clients and care professionals receive the appropriate support and a high-quality service.

Job Description

• Support with care consultations, service reviews and completing client support plans.
• Conduct staff supervisions and client QA’s.
• Create, update and audit client care plans and assist with digital care planning.
• Maintain accurate client and Care Professional records on Home Instead software and Birdie.
• Conduct client and Care Professional introductions.
• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
• Carry out client reviews and action these accordingly.
• Support and mentor Care Professionals
• Maintain regular contact with clients and Care Professionals.
• Any other duties as directed by your line manager.
• Participate in on-call duties as required. (Paid separately)
• Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
• Carry out any other duties deemed necessary for the successful operation of the business.

Qualifications

• Level 3 NVQ in Health and Social Care or equivalent.
• Experience in the care sector delivering a wide range of personal care services.
• Experience of working with MAR sheets (eMar) and medication in a supervisory role.
• Passionfor delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
• Knowledge and understanding of legislation and regulations specific to Health and Social Care.
• Good communication skills with the ability to build rapport quickly.
• Must be confident to use care management technology including providing support and training to Care Professionals.
• Must understand the importance of confidentiality working within current legislation.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
• Must have full driving license and means of transport if required within the territory to visit clients.
• Be organised and flexible to meet the needs of the business.

Additional Information

• Salary -£27,300per annum.
• Hours - 37.5 per week Monday to Friday, some weekend working
• Mileageand travel time-paid separately
• Training- fully paidaward winning training and ongoing support, with genuine career development opportunities such as access to specialist training/ qualifications [eg. City & Guilds]
• Employee assistance programme- available 24/7
• Exclusive discounts scheme -at supermarkets, utility providers, Blue light cardand more
• Access to a pool car
• Fully paid DBS
• Fully paid annual MOT
• Performance related bonus