Field Care Supervisor

Cera Care; North End; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Company pension scheme

Paid DBS/PVG

Mileage Allowance

Free uniform

Employee Assistance Programme

Mobile phone

Job summary

Cera is seeking a Field Care Supervisor to act as an ambassador in the community, supervising carers, building care plans, and shadowing staff to ensure quality of care. The role combines field work (75–95%) with administrative duties (office) for efficient service delivery.

You will conduct client assessments, ensure safety and quality, manage risk, and support compliance while using your local knowledge and strong communication skills daily.

Qualifications

• Experience supervising carers and ensuring quality of care.
• Ability to build and review care plans with clients.
• Strong communication and organisational skills required.

Responsibilities

• Oversee and support carers to deliver safe, high-quality care.
• Carry out client assessments and complete care plans and reviews.
• Read and update MAR charts, logs, and DBS/PVG checks as needed.
• Attend meetings and support business opportunities in the local area.
• Shadow care workers to monitor service quality.

Skills

Communication skills

IT skills

Organised

Local knowledge

Education

NVQ desirable

Tools

MS Office

Job description

We are looking for a passionate Field Care Supervisor to become an ambassador for Cera and an extension of our family. You'll carry out initial introductions, construct care plans, conduct client assessments, and shadow Care Workers to monitor the provision of care in terms of quality. It will involve 75/95% of time out in the field and 25/5% in the office for administrative tasks. We have an opportunity to bring service and support to the most vulnerable in our communities and continue on our journey to being the UK's fastest growing technology-enabled care provider.,

• Responsible for the ongoing supervision on carers
• Ensuring customers' requirements are met
• Ensure your team are skilled and able to deliver a safe quality of care
• Complete meet & greet of all new packages
• Local knowledge of area
• Complete care plans and reviews of them
• Risk assessments
• Audits of MAR charts and Log books
• Complete carer spot checks and field supervisions
• Conducting Carer Interviews and supporting with compliance
• Attend provider meetings and support with business opportunities
• Hands on carer
• Take part in Out of hours on call
• Engage in team meetings Fully flexible
• Proven work history
• Excellent knowledge of care sector
• Passionate
• Good communication skills
• Good IT skills
• Organised
• NVQ desirable but not essential NVQ and in-house Training and development for your role and future Career with us
• We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers
• Employee Assistance Programme
• Mobile phone and other required tech
• Company pension scheme
• Paid DBS/PVG
• Mileage Allowance
• Free uniform
• Service and recognition rewards

About Cera Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference. We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.