Field Care Supervisor

Helping Hands Home Care; Cardiff; On-site; GBP 27,000 - 28,000; Full time

Job summary

Helping Hands Home Care in Cardiff is seeking a Care and Training Practitioner to shape exceptional care from the interview stage through onboarding. You will coach and uplift your team while ensuring quality, compliance and meaningful relationships with customers.

You’ll visit customers to review care plans, conduct risk assessments, and support on-call duties as part of branch operations, contributing to a trusted, community-focused home care service.

Qualifications

• Experience as a Care Assistant and a desire to progress in your career.
• Full, clean UK driving licence and access to a roadworthy, insured vehicle.
• Strong communication skills and a supportive, encouraging approach.

Responsibilities

• Train, mentor and support new carers so they feel confident and capable.
• Assist the branch with compliance, auditing and documentation.
• Complete spot checks and supervisions to maintain high standards across the care team.
• Visit customers to review care plans ensuring they remain accurate and person-centred.
• Carry out risk assessments with care, clarity and professionalism.
• Support on-call duties in line with the branch rota.

Skills

Care experience

Driving licence

Communication

Attention to detail

People-first leadership

Job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers. Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes they love. Join us, and you’ll be part of a supportive, ambitious community where your work truly matters, and your growth is genuinely valued.

Department: West 3

Location: Cardiff

Compensation: £26,500 - £27,500 / year

Care and Training Practitioner

You’ll play a vital role in shaping exceptional care, supporting new carers from their very first interview through to their full onboarding journey. You’ll coach, guide and uplift your team while helping the branch maintain quality, compliance and meaningful relationships with customers. It’s a role full of purpose, variety and real impact.

What you’ll do

• Train, mentor and support new carers so they feel confident, capable and ready to deliver extraordinary care.
• Assist the branch team with compliance, auditing and documentation.
• Complete spot checks and supervisions to maintain high standards across your care team.
• Visit customers to review care plans, ensuring they remain accurate, safe and person-centred.
• Carry out risk assessments with care, clarity and professionalism.
• Support on-call duties in line with the branch rota.

What you’ll bring

• Experience as a Care Assistant and a desire to take the next step in your career.
• A full, clean UK driving licence and access to a roadworthy, insured vehicle.
• Strong communication skills and a supportive, encouraging approach to working with others.
• A keen eye for detail and confidence in maintaining compliance and quality standards.
• A people-first mindset – calm, kind and ready to lead by example.