Field-Based Water Meter Technician | Plumbing Expert

Thames Water Ltd; Slough; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Generous Pension Scheme

24 days holiday per year

Performance-related pay plan

Health and wellbeing benefits

Cycle to Work scheme

Life assurance

Job summary

Thames Water Ltd in the United Kingdom is seeking a proactive Customer Service Technician to join our Smart Water Metering team. The field-based role will investigate and resolve meter issues, carry out installations and replacements, and help customers understand and manage their water usage.

Working with customers, delivery partners and the Smart Meter Operations Centre, you’ll improve service performance, maintain high quality standards and support Thames Water’s environmental commitments

Qualifications

• NVQ Level 2 Plumbing (or equivalent practical experience).
• Strong problem-solving skills and the ability to analyse information and produce reports.
• Excellent communication and stakeholder management skills.
• A customer-first mindset with experience delivering great customer service.
• High attention to detail and a strong focus on quality, compliance and safety.

Responsibilities

• Carrying out Health & Safety, compliance and quality audits across metering activities.
• Investigating and resolving smart meter issues, including connectivity, stale and zero-read meters.
• Installing and replacing meters to ensure reliable service for customers.
• Visiting customers to resolve complaints, escalations and service-related issues.
• Producing audit and performance reports, identifying trends and opportunities for improvement.
• Helping customers save water and money through water-efficiency advice and simple fixes.
• Working collaboratively with internal teams and delivery partners to drive continuous improvement and excellent customer outcomes.

Skills

Problem solving

Customer service

Communication

Education

NVQ Level 2 Plumbing

Job description

Thames Water Ltd in the United Kingdom is seeking a proactive Customer Service Technician to join our Smart Water Metering team. The field-based role will investigate and resolve meter issues, carry out installations and replacements, and help customers understand and manage their water usage.

Working with customers, delivery partners and the Smart Meter Operations Centre, you’ll improve service performance, maintain high quality standards and support Thames Water’s environmental commitments