Field-Based Resident Welfare Officer: Housing & Support

Mears Group; Greater London; On-site; GBP 26,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Family friendly policies

Employee Assistance Programme

Pension scheme

Cycle to Work

Life Assurance

Car allowance

Job summary

Mears Housing Management is seeking a Resident Welfare Officer to support vulnerable individuals and help them secure settled accommodation. This field-based role covers Northumberland and surrounding areas, combining admin, practical support and safeguarding tasks.

You will manage diaries, inspect properties, raise repairs and provide direct support to service users to access housing resources. The position requires strong communication, safeguarding focus, driving licence, and the ability to

Qualifications

• Experience in housing, support or welfare services.
• Ability to manage conflict and challenging situations.
• Full UK Driving Licence is essential for travel between properties and appointments.

Responsibilities

• Manage your own diary and property portfolio.
• Carry out property inspections.
• Raise work orders for repairs (including void properties) and follow up on completed work.
• Balance administrative responsibilities with direct support work.
• Maintain regular contact with service users through face-to-face visits and calls.
• Encourage engagement with appointments and support services.
• Support service users with health, finances, repairs and move-on processes.
• Assist with referrals and provide fallback support where necessary.
• Help service users find and secure appropriate accommodation.
• Arrange food parcels and access to essential resources.
• Assess needs and identify appropriate support packages to maintain independence.
• Contribute to a front-line team supporting vulnerable individuals, including homelessness, drug misuse, mental health challenges, trafficking and offending histories.
• Incident reporting for safeguarding concerns.

Skills

Housing welfare experience

Strong communication

Conflict management

IT skills (MS Office)

Independent working

Local housing pathways knowledge

Safeguarding focus

Time management

Driving licence (UK)

Empathetic approach

Resilience and teamwork

Organisational skills

Travel across the Northeast

Tools

Microsoft Office

Job description

Mears Housing Management is seeking a Resident Welfare Officer to support vulnerable individuals and help them secure settled accommodation. This field-based role covers Northumberland and surrounding areas, combining admin, practical support and safeguarding tasks.

You will manage diaries, inspect properties, raise repairs and provide direct support to service users to access housing resources. The position requires strong communication, safeguarding focus, driving licence, and the ability to