Resident Welfare Officer

Mears Group; Liverpool; Ibrido; GBP 27.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days annual leave

Mears Fun Day

Volunteering Leave

Staff perks – Mears Rewards

Family friendly policies

Descrizione del lavoro

Mears Housing Management is seeking a Resident Welfare Officer in Liverpool/Birkenhead to support vulnerable individuals, manage interim housing, and coordinate move-on plans. The role blends frontline support with case management in a busy, safeguarding-focused environment.

You will conduct visits, manage appointments, and coordinate access to health, finances, and support services, with travel across properties as needed.

Competenze

• Proven experience in housing, support, or welfare services.
• Excellent communication with clients and colleagues.
• Ability to manage conflicting priorities.
• Full UK driving licence required.
• Strong safeguarding focus.

Mansioni

• Manage own diary and property portfolio.
• Carry out property inspections.
• Raise work orders for repairs and follow up on completed work.
• Maintain regular contact with service users through visits and calls.
• Assist with appointments, referrals, and move-on processes.
• Help service users find suitable accommodation.
• Assist with food parcels and access to essential resources.
• Incident reporting and safeguarding follow-ups.
• Clean void properties to turn around.

Conoscenze

Communication

Conflict management

Time management

Driving licence

IT skills

Strumenti

Microsoft Office

Descrizione del lavoro

**Resident Welfare Officer****Location: Liverpool / Birkenhead – Field based****Salary up to £29,856.80 per annum plus £3,500 car allowance****Contract: Full time, Permanent, 40 hours per week, Monday to Friday, 8.30am – 5pm.****Exception to take part in the OOH rota. 1 in 10 weeks covering Monday to Monday****About the Role**Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This is a front-line role combining administrative, practical, and pastoral responsibilities. You will provide support to service users, helping them manage interim housing and access the resources they need to move forward. The role demands a balance of hands-on support and efficient case management, with a strong focus on safeguarding and service delivery.* Manage your own diary and property portfolio* Carry out property inspections* Raise work orders for repairs (including void properties) and follow up on completed work* Balance administrative responsibilities with direct support work* Maintain regular contact with service users through face-to-face visits and telephone calls* Encourage engagement with appointments and support services* Support service users with health, finances, repairs, and the move-on process* Assist with appointments and referrals, including providing fallback support where necessary* Help service users find and secure appropriate accommodation* Arrange food parcels and ensure access to essential resources* Assess individual and family needs and identify appropriate support packages to maintain independence* Contribute to a front-line team supporting vulnerable individuals, including those affected by homelessness, drug misuse, mental health challenges, trafficking, and offending histories* Incident reporting where welfare concerns occur and identify any safeguarding issues* Clean void properties to turn around**Role Criteria:*** Demonstrable experience in a similar role within housing, support, or welfare services* Strong communication skills with both clients and colleagues* Ability to manage conflict and challenging situations effectively* Proficiency in Microsoft Office and general IT competence* Ability to work independently and use your own initiative* Good understanding of local support services and housing pathways* Strong focus on safeguarding* Strong time management and ability to balance competing priorities* A full UK Driving Licence (essential for travel between properties and appointments)* Naturally supportive, trustworthy, empathetic, and patient approach* Resilience, teamwork* Strong organisational skills and attention to detail* Flexible to travel across the Northeast where required**Benefits we can offer you*** 25 days annual leave plus bank holidays* Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!* Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.* Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more* Family friendly policies**To drive a Mears vehicle, you must be aged over 21 have held your license over 3 months and have less than 9 points.*****As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.***