Field-Based Associate Director, Property Management

FirstPort Limited; Birmingham; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Car allowance

Private medical insurance

Pension contributions

Life assurance

Exclusive discounts

Gym membership

Job summary

FirstPort Limited is seeking an Associate Director to manage a dynamic portfolio around the West Midlands and adjacent regions, leading a team of property managers and driving service delivery that meets KPIs and SLAs.

You will partner with the legal and compliance teams, drive business development, oversee audits, and foster a culture of collaboration, innovation and continuous improvement within a field-based, client-focused environment.

Qualifications

• Experience managing a multi-property portfolio.
• Strong leadership with ability to develop teams.
• Confident communicator building relationships with diverse clients.
• Resolution-focused with problem-solving skills.
• Solid understanding of Health & Safety and leasehold principles.

Responsibilities

• Lead cross-functional meetings to set portfolio priorities and process improvements.
• Drive service innovation and culture of service excellence across the team.
• Lead business development via sales meetings, presentations, and bids.
• Oversee action plans, manage risks and corrective actions for schemes.
• Conduct site audits and monitor KPIs to ensure standards.
• Ensure Health & Safety compliance and address non-compliance.
• Manage escalated complaints with support from the legal team.
• Proactively manage contractors to complete projects within scope.

Skills

Portfolio management

Team leadership

Client relationship

Health & Safety

Leasehold management

Job description

FirstPort Limited is seeking an Associate Director to manage a dynamic portfolio around the West Midlands and adjacent regions, leading a team of property managers and driving service delivery that meets KPIs and SLAs.

You will partner with the legal and compliance teams, drive business development, oversee audits, and foster a culture of collaboration, innovation and continuous improvement within a field-based, client-focused environment.