Associate Director – Property Portfolio Leader (London)

FirstPort; Greater London; Hybrid; GBP 85,000 - 110,000; Full time

Benefits offered by this job

Private medical insurance

Pension contributions

Life assurance

Car allowance and benefits

Discounts on extra benefits

Job summary

FirstPort is seeking an Associate Director to lead a dynamic portfolio of residential properties in the UK. You will manage a team of property managers, drive KPI delivery, and foster a culture of exceptional customer service and continuous improvement.

You will report into leadership while overseeing site audits, health & safety compliance, and business development efforts to grow profitability. This role demands strategic leadership and a passion for elevating industry standards.

Qualifications

• Management experience in multi-property portfolios.
• Ability to lead and develop a high-performing team.
• Excellent communication with diverse customers and clients.
• Creative problem solving and resolution focus.
• Strong knowledge of health & safety and leasehold principles.

Responsibilities

• Lead cross-functional meetings to set portfolio priorities and drive improvements.
• Drive service excellence and innovation across the team.
• Lead business development activities, including meetings, presentations, and bids.
• Oversee Property Manager action plans, manage risks, and implement corrective actions.
• Conduct regular site audits and KPI monitoring to ensure portfolio standards.
• Ensure health & safety compliance and address non-compliance.
• Manage escalated complaints with legal team support.
• Oversee contractors to ensure timely, within-scope project delivery.

Skills

Leadership

Team leadership

Communication

Problem solving

Health & safety

Job description

FirstPort is seeking an Associate Director to lead a dynamic portfolio of residential properties in the UK. You will manage a team of property managers, drive KPI delivery, and foster a culture of exceptional customer service and continuous improvement.

You will report into leadership while overseeing site audits, health & safety compliance, and business development efforts to grow profitability. This role demands strategic leadership and a passion for elevating industry standards.