Field Application Specialist

Antech Diagnostics; West Midlands; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Life Assurance

Enhanced sickness pay

Enhanced family leave

E-car salary sacrifice

Job summary

Antech Diagnostics is seeking a proactive Field Application Specialist to deliver on-site support for product installations, training, and troubleshooting. You will install equipment, run tests, and collaborate with internal teams to ensure optimum performance.

You will train customers on technical equipment, handle complex issues, and support go-live events while maintaining strong relationships and clear communications. Travel to customer sites will be regular.

Qualifications

• Proven experience in a similar role within a related industry; veterinary diagnostics experience highly preferred.
• Proficiency in Microsoft Office and strong technical troubleshooting abilities.
• Excellent written and verbal communication, with confident presentation skills.
• Relationship management skills and ability to train customers on technical equipment.
• Willingness to travel regularly.

Responsibilities

• Provide on-site customer support for product installation, training, and troubleshooting in line with company policies.
• Install equipment at customer locations, assemble components, run tests, and adjust as needed with internal teams.
• Deliver engaging customer training and provide clear documentation and materials.
• Troubleshoot customer issues and coordinate with in-house technical teams for complex challenges.
• Support new customer installations and go-live events to ensure a smooth experience.
• Proactively manage customer communications before site visits to gather insights and anticipate needs.
• Highlight benefits of additional products and services to add customer value.

Skills

Field service

Veterinary diagnostics

Microsoft Office

Troubleshooting

Communication skills

Relationship management

Training customers

Travel readiness

Tools

Microsoft Office

Job description

Contract Type: 12 month fixed term contract

Location: Candidate's should ideally be based around the West Midlands area. The role covers the central belt of the UK including Norfolk, Suffolk, Cambridgeshire, Lincolnshire and across to the Wales coast.

We’re looking for a proactive, customer-focused Field Application Specialist to deliver exceptional on-site support. You’ll play a key role in installing our products, training customers, resolving technical issues, and ensuring they get the very best from our products and solutions. This is a hands-on role that combines technical expertise with relationship building. This is a full time role, working 40 hours per week.

Responsibilities include:

• Provide on-site customer support for product installation, training, and troubleshooting in line with company policies, procedures, and relevant regulations.
• Install equipment at customer locations, assemble components, run operational tests, and make adjustments as needed, working closely with internal teams.
• Deliver engaging, tailored customer training in a variety of formats, supported by clear documentation and materials, ensuring customers can fully utilise our products and services.
• Troubleshoot customer issues, collaborating with in-house technical teams and implementing solutions for more complex challenges when required.
• Support new customer installations and “go-live” events, quickly addressing any issues to ensure a smooth and positive experience.
• Proactively manage customer communications prior to site visits to gather insights, anticipate needs, and enhance the overall customer journey.
• Highlight the benefits of additional products and services when appropriate to add value for the customer.

Skills and Qualifications:

• Proven experience in a similar role within a related industry. Veterinary diagnostics experience highly preferred.
• Proficiency in Microsoft Office.
• Strong technical skills for troubleshooting and resolving product and service issues.
• Excellent written and verbal communication skills, including confident presentation delivery.
• Relationship management abilities, with the capacity to handle challenging customer situations professionally.
• Skilled in training customers on technical equipment, workflows, and best practices.
• Ability to work collaboratively and adapt to varying situations.
• Demonstrated customer focus and commercial awareness.
• Willingness and ability to travel regularl y.
• 5 weeks holiday + bank holidays + Birthday Leave
• Career progression opportunities
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Wellness program including: Employee assistance program, Eyecare voucher scheme Free annual Flu jab
• Cycle to work scheme

About us

Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.