Field Application Engineering Manager

Tiger Resourcing Group; Winchester; Presencial; GBP 70.000 - 95.000; Jornada completa

Descripción de la vacante

Tiger Resourcing Group is seeking a Field Application Engineering Manager to lead the EMEA FAE team in Hampshire/Crawley, UK. The role focuses on customer retention, pre-sales support, and driving engineering proposals for new business in Broadcast and Medical sectors.

The ideal candidate has strong LCD/HMI and embedded hardware experience, plus BIOS/firmware, Linux/Windows/Android knowledge, and excellent stakeholder communication. Significant travel across Europe is required.

Formación

• Strong background in LCD displays, HMI, and embedded hardware.
• Experience with BIOS/firmware development, system integration, and embedded systems using x86 and ARM architectures.
• Familiarity with Linux, Windows 10, Android, and related embedded operating systems.
• Proven ability to troubleshoot design challenges, resolve engineering issues, and support product innovation.
• Excellent communication, presentation, and stakeholder management skills.
• Degree in Electrical Engineering or a related technical discipline.

Responsabilidades

• Customer Retention: deliver technical solutions to keep customers engaged with products.
• RFQ / Pre-Sales: provide engineering-led proposals and product demonstrations.
• FAE Team Development: lead and expand the Field Application Engineering team.
• Project Management: manage resources, documentation, and engineering processes for EMEA.
• Training & Stakeholder Engagement: participate in technical meetings and customer briefings.

Descripción del empleo

A global leader in display and embedded technology solutions is seeking a Field Application Engineering Manager to support its expanding EMEA operations. This role will be instrumental in ensuring customer retention, pre-sales engineering support, and new business development across multiple industries, with a current focus on Broadcast and Medical sectors.

You will work closely with global teams and stakeholders, supporting both standard and custom projects while driving technical innovation and customer satisfaction. This position involves extensive travel across Europe, engaging with internal teams, customers, and sales representatives to enhance engineering support and product adoption.

Key Responsibilities

• Customer Retention: Deliver exceptional support and technical solutions to ensure customers remain engaged with the company's product offerings.
  
• RFQ Success: Support the sales team by providing competitive, engineering-led proposals for customer requirements.
  
• Pre-Sales Support: Assist customers and sales teams with product demonstrations, technical insights, and problem-solving for diverse applications.
  
• FAE Team Development: Lead and expand the Field Application Engineering (FAE) team, ensuring they are motivated, trained, and aligned with business goals.
  
• Project Management & Engineering Administration: Serve as the primary engineering contact for EMEA, managing resources, engineering documentation, and technical processes.
  
• Training & Stakeholder Engagement: Participate in technical meetings, customer briefings, and internal training programs for sales teams.
  

Required Skills & Experience

Strong background in LCD displays, Human-Machine Interface (HMI), and embedded hardware.
Experience with BIOS/firmware development, system integration, and embedded systems using x86 and ARM architectures.
Familiarity with Linux, Windows 10, Android, and related embedded operating systems.
Proven ability to troubleshoot design challenges, resolve engineering issues, and support product innovation.
Excellent communication, presentation, and stakeholder management skills.
Proficiency in Microsoft Project, Excel, Word, PowerPoint, and project management tools.
Degree in Electrical Engineering or a related technical discipline.

Field Application Engineering Manager • Hampshire, Crawley, United Kingdom