Field Aftersales Manager

TN United Kingdom; Hinckley; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the motorcycle industry is seeking a Field Aftersales Manager to enhance the UK dealer network's aftersales capabilities. This role involves driving sales growth, managing dealer staff training, and providing technical support. Ideal candidates will have experience in aftersales, strong communication skills, and a passion for motorcycling.

Benefits

Enhanced holiday scheme

Employee benefits platform

Favorable life assurance scheme

Discounted motorcycle purchases

Qualifications

• Previous motorcycle or automotive aftersales experience, ideally in a field-based role.
• Knowledge of dealer aftersales operations and best practices.

Responsibilities

• Driving growth in genuine parts and lubricants sales.
• Enhancing service retention and parts buying loyalty.
• Promoting the adoption of Total Care service programmes.

Skills

Communication

Problem Solving

Team Management

Job description

Join The Original British Motorcycling Company

At Triumph, we are driven to make the best motorcycles in the world. We build iconic motorcycles that celebrate our past while embracing the future through bold design, original styling, purposeful engineering, and a genuine passion for riding.

Position: Field Aftersales Manager

We are seeking a Field Aftersales Manager to join the TGB Commercial Aftersales Team. This role is primarily responsible for developing the UK dealer network's aftersales capabilities, including:

1. Driving growth in genuine parts and lubricants sales
2. Enhancing service retention and parts buying loyalty
3. Promoting the adoption and performance of the Total Care service programmes, such as Triumph Service Plans, Factory Extended Warranty, Online Service Booking, and Service Value Chain

Additional responsibilities include:

• Driving dealer staff participation in commercial and technical aftersales training
• Managing the UK Technician apprenticeship programme via our dedicated partner
• Providing technical liaison and support between the Technical Aftersales department and dealers

Candidate Profile

The ideal candidate will be self-motivated, driven, and comfortable working independently while maintaining high standards. Preferred experience includes:

• Previous motorcycle or automotive aftersales experience, ideally in a field-based role
• Knowledge of dealer aftersales operations and best practices
• Strong communication skills, both verbal and written
• Ability to analyze data and summarize insights
• Experience in team management or dealer network oversight
• Strategic thinking and problem-solving skills
• Enthusiasm for motorcycling and leadership qualities
• Excellent organizational and time management skills
• Team-oriented attitude

Full details of the job description and person specification are available in the downloadable files.

Benefits

We offer a variety of competitive benefits, including an enhanced holiday scheme, employee benefits platform, a favorable life assurance scheme, and heavily discounted motorcycle, clothing, and accessories purchases. Join us for an iconic ride!