Field After-Sales Executive

Prodinst; City of Edinburgh; On-site; GBP 25,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Field After-Sales Executive to join their team. This exciting role involves servicing customer alarms, advising on security solutions, and retaining customer accounts. You will be part of a leading provider of monitored security systems, ensuring customer satisfaction through excellent service and relationship building. With a commitment to diversity and inclusion, this company offers career development opportunities and a supportive work environment. If you're passionate about customer service and have a knack for technical solutions, this role is perfect for you.

Benefits

Company vehicle with optional personal use

Fuel card

Company smartphone

Birthday off

Uncapped commission

Employee discounts

Referral bonuses

Gym flex

Pension

Private healthcare

Qualifications

• Strong communication skills and ability to resolve issues.
• Customer-oriented with a passion for excellent service.

Responsibilities

• Dealing with escalated complaints and maintaining security systems.
• Building strong customer relationships and troubleshooting issues.

Skills

English communication skills

Customer service

Sales experience

Technical skills

Education

1 year of technical, engineering, retention, or sales experience

Tools

Company vehicle

Company smartphone

Job description

Join to apply for the Field After-Sales Executive role at The Productivity Institute, LLC.

Job Details

• Salary potential: £50,000 per annum (OTE)
• Location: Edinburgh, Glasgow, with occasional travel to Newcastle
• Salary: £25,500 basic, increasing with role progression, plus uncapped commission (up to 50k OTE)
• Job type: Full Time (40 hrs/week)
• Shift Pattern: 9am to 6pm (Mon-Fri)
• Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 year of service

About the Role

We have an exciting opportunity at Verisure Service for a Field After-Sales Executive! Verisure is Europe’s leading provider of monitored security systems, protecting over 5.1 million families and small businesses across 17 countries. Your role will involve servicing customer alarms, advising on security solutions, and retaining customer accounts during cancellations.

Responsibilities

1. Dealing with escalated high-level complaints
2. Installing and maintaining security systems, focusing on first-time fix solutions
3. Providing detailed walkthroughs of alarm systems
4. Building and maintaining strong customer relationships
5. Identifying reasons for customer churn and improving customer experience
6. Troubleshooting issues and false alarms
7. Managing stock and vehicle maintenance

Requirements

• Strong English communication skills and team player mindset
• Ability to initiate and sustain conversations, resolve ongoing issues
• Customer-oriented with a passion for excellent service
• Clean manual driving license
• 1 year of technical, engineering, retention, or sales experience (preferred)

Benefits

• Company vehicle with optional personal use
• Fuel card, company smartphone
• Birthday off, uncapped commission
• Employee discounts, referral bonuses, gym flex, pension, private healthcare
• Career development opportunities

Additional Information

Verisure promotes diversity and inclusion. All employees must complete a DBS check. We offer internal mobility, training, and international opportunities. Join us and make your dream job a reality!