Business Development Manager

SmartPA; City of Edinburgh; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a Business Development Manager, where you will lead a dynamic team focused on delivering exceptional client experiences. This role involves driving sales strategies, mentoring team members, and ensuring seamless onboarding for SME clients. With a commitment to innovation and excellence, you'll play a key role in transforming business support through technology and human expertise. If you thrive in a fast-paced environment and have a passion for client success, this is the perfect opportunity to make a significant impact in a rapidly growing organization.

Benefits

Yearly Bonuses

Flexibility to work from home

Flexitime Initiative

33 Days Holiday

Employee Assistance Programme

Qualifications

• Minimum 2 years in B2B sales, ideally in a service environment.
• Experience managing client journeys from sales to account management.

Responsibilities

• Lead a high-performing client engagement team to deliver exceptional experiences.
• Develop and execute SME sales strategies to exceed revenue targets.

Skills

B2B Sales

Client Engagement

Consultative Selling

Team Leadership

Data Analytics

Education

Bachelor's Degree

Tools

CRM Software

Job description

SmartPA City Of Edinburgh, Scotland, United Kingdom

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Unleash your potential and join the team redefining the future of administration!

Full-time, Permanent

Monday-Friday (hybrid and flexitime offered)

Salary between £35,000 - £45,000 depending on skills and experience.

Who We Are

At SmartPA, we don't just support businesses - we transform them.

Our mission is bold and ambitious: to revolutionise administrative and PA support by combining cutting-edge technology, innovative strategies, and human expertise. Trusted by global leaders across industries like tech, automotive and retail we deliver tailored solutions that enhance efficiency and add real value.

We’redynamic, client-focusedand creative – no two days are the same! As we continue our rapid growth, this is your chance to join us on our journey to becoming the most optimised administrative organisation in the world.

If you’re ready to challenge the status quo, create meaningful impact, and shape the future of business support, we want to hear from you!

What You'll Do

As a Business Development Manager, you'll lead a high performing Client Engagement Team that delivers exceptional experiences to our SME clients, championing relationships that drive long-term value and client success. You'll combine people leadership, commercial strategy, and operational excellence to ensure every engagement showcases the full impact of SmartPA's offering.

Here's how you'll make a difference:

• Inspire and Lead a High Performing Team:Mentor and guide the client engagement team to deliver consistent, high quality outcomes. Set clear goals, host regular 121's and foster collaborative, client first culture where performance thrives.
• Drive SME Sales Strategy:Develop and execute targeted SME sales strategies that exceed revenue targets. Collaborate across teams to enhance lead generation, nurture pipelines, and convert prospects into long-term clients through consultative selling.
• Deliver Seamless Onboarding:Design and oversee a best-in-class onboarding experience for new SME clients. Ensure every engagement is set up for success by modelling best practices, embedding our methodology, and aligning onboarding to our SLAs.
• Champion Client Success:Act as a trusted advisor to our SME clients, building strong, long-lasting relationships. Monitor the client lifecycle, conduct strategic account management calls, and continuously identifying opportunities to optimise service and deliver meaningful value.
• Leverage Insight to Drive Value:Use data analytics to track team performance, client happiness, and sales metrics. Share actionable insights that inform business decisions, drive improvements, and elevate the client experience.
• Identify Growth Opportunities:Uncover areas for upsell and cross-selling through consultative conversations. Deepen client engagement by aligning SmartPA's full suite of services with each client' evolving needs.
• Collaborate Across the Business:Partner with Service Delivery, Marketing, and Finance to ensure a joined-up approach to client care, Share insights from client interactions to inform service enhancements and strategic planning.
• Streamline and Optimise:Continuously review processes, tools and systems to maximise efficiency and improve outcomes. Lead initiatives that enhance both team performance and the overall client experience.
• Report with impact: Provide clear, timely reports on key metrics, risk, and performance. Present insights to senior leaders and the wider team to ensure visibility, alignment and continuous improvement.

About You

You’rea driven, solution-oriented professional with a passion for creating value and making an impact.

• Apassion forexcellenceand an excitement forredefining the PA and admin sector with innovative, best-in-class solutions.
• An entrepreneurial spirit!You thrive in a fast-paced environment where you can take initiative and manage your workload independently.
• You’reskilled at building relationships, uncovering client needsand crafting bespoke solutionsthrough a consultative approach
• Exceptionalcommunicationskillswhere you can confidently connect with clients and internal teams alike.
• Positiveenergy!You’reenthusiastic, collaborative and a genuine team player,bringinga fun, engaging approach to your work.

What You’ll Need

• 2 years minimum in a B2B sales role ideally within a service based environment.
• Demonstrated ability to manage the full client journey, from sales, onboarding and account management.
• At least 1 years experience of managing a small team.
• Experience in the BPO market or a similar field would be a bonus.

What’s in It for You?

At SmartPA, we believe in rewarding talent and supporting your growth:

• Competitive Salary including commission:Reflecting your skills and contributions.
• Yearly Bonuses:Performance-based rewards for you and your team.
• Flexibility:Work from home 1 day per week.
• Flexitime Initiative:Work whenyou’remost productive, with core hours from 10:00–16:30.
• 33 Days Holiday:Time off to recharge and be your best.
• Growth Opportunities:Learn,growand advance your career in a rapidly expanding company.
• Employee Assistance Programme: Offering wellness tools and unlimited counselling sessions.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Administrative and Support Services

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