Field Account Manager

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 40,000 - 46,000; Full time

Job summary

An established industry player is seeking a dynamic Field Account Manager in Newcastle upon Tyne. This role is pivotal in driving growth and enhancing customer experiences through effective account management and strategic product penetration. With a focus on achieving targets and maintaining high service levels, you will leverage your expertise in the telecom sector and CRM systems. This innovative firm offers a competitive salary, car allowance, and an uncapped commission structure, alongside a range of benefits that support your professional development and work-life balance. If you're passionate about customer satisfaction and ready to make an impact, this opportunity is for you.

Benefits

25 days holidays plus bank holidays

Support for professional development

Eye care vouchers

Discounted Medicash membership

Sim deals for employees

Discounts at over 1,200 retailers

Additional day off for birthdays or weddings

Qualifications

• Experience in Telecoms or similar industry.
• Understanding of objectives across multiple business verticals.

Responsibilities

• Achieve set targets and drive net growth.
• Ensure customer visits every 3 months for account reviews.

Skills

Account Management

Telecoms Experience

CRM Systems

Communication Skills

Customer-Centric Attitude

Tools

Daisy CRM

Job description

The provided job description contains relevant information but can be improved for clarity and readability. It uses appropriate HTML tags but could benefit from better structure and consistency. Here is a refined version:

Field Account Manager, Newcastle upon Tyne

Client: [Client Name]

Location: Newcastle upon Tyne, United Kingdom

Job Category: -

EU work permit required: Yes

Job Reference: e805c04522af

Job Views: 10

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description

Salary: Up to £40,000 plus £5,000 car allowance or company car, plus an uncapped commission structure.

Location: North East

The role involves achieving set MRR, OOR, MRM & OOM targets, driving net growth, and increasing product penetration into existing customers through improved customer experience, effective pipeline management, and data recording in Daisy CRM.

• Ensure customer visits every 3 months for account reviews.
• Increase product penetration via strong product knowledge.
• Pre-call opportunities 24 hours before meetings with clear agendas.
• Identify customer needs through effective questioning and engage specialists when needed.
• Accurately input meeting data into Daisy Central within 24 hours and send actions to customers.
• Complete quotes through Daisy Central or provided templates within 48 hours of meetings.
• Maintain high product knowledge to spot opportunities for efficiency and cost reduction.
• Work closely with support and specialist teams to deliver high service levels.
• Raise and follow up on customer service cases, ensuring customer satisfaction.
• Flag unresolved issues or at-risk customers to management for appropriate action.

Qualifications

• Experience in Telecoms or similar industry.
• Account Management experience.
• Understanding of objectives across multiple business verticals.
• Knowledge of sales processes and ability to demonstrate them.
• Ability to articulate Daisy’s vision, competencies, and product portfolio.
• Experience presenting Daisy’s products at all senior levels.
• Effective use of CRM systems to manage pipelines.
• Excellent written and verbal communication skills.
• Customer-centric attitude and ability to manage existing customer bases.

Additional Information

Benefits of working at Daisy:

• 25 days holidays plus bank holidays, increasing up to 30 days with service.
• Support for professional development.
• Eye care vouchers and discounted Medicash membership.
• Sim deals for employees and their families.
• Discounts at over 1,200 retailers.
• Additional day off for birthdays or weddings.