Festive Customer Experience Advisor (Seasonal)

The Boots Company PLC; Ipswich; On-site; GBP 590 - 680; Part time

Benefits offered by this job

Employee discount

Discounts at retailers

Wellbeing support

Job summary

Boots is seeking a Seasonal Customer Advisor to assist customers during the festive period. You’ll help shoppers find gifts, explain offers and ensure a smooth checkout experience in-store across busy periods.

You’ll join a team that delivers friendly, personalised service, supports deliveries, replenishes stock and keeps the store looking its best. This temporary role offers weekly pay and potential for longer-term opportunities depending on local availability.

Qualifications

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day and New Year’s Day.
• Customer-focused and enjoys helping customers have a great experience.
• Team player and supports others for team success.
• Operations ready - balancing customer service with stock, fulfilment and shop floor tasks.
• Proactive attitude - sees what needs doing and takes ownership.
• Resilient - stays positive during busy periods.
• Energy and stamina - maintains energy on long, active shifts.
• Confident asking questions - asks for help when needed to get things right.
• Comfortable with technology - learns new systems and uses handheld devices, tills and self-checkouts.

Responsibilities

• Welcome customers, understand their needs and help them find the right products, gifts, services and offers.
• Create memorable customer experiences through friendly, personalised service.
• Help customers complete purchases using tills and self-checkouts.
• Replenish stock and keep shelves full.
• Support deliveries and help organise stock in the stockroom.
• Keep the store and shopping areas look their best.
• Work across different areas of the store and support your team wherever help is needed.

Skills

Customer-focused

Team player

Operations ready

Proactive attitude

Resilient

Energy and stamina

Confident asking questions

Comfortable with technology

Tools

Tills

Self-checkouts

Handheld devices

Job description

Boots is seeking a Seasonal Customer Advisor to assist customers during the festive period. You’ll help shoppers find gifts, explain offers and ensure a smooth checkout experience in-store across busy periods.

You’ll join a team that delivers friendly, personalised service, supports deliveries, replenishes stock and keeps the store looking its best. This temporary role offers weekly pay and potential for longer-term opportunities depending on local availability.