Festive Customer Experience Advisor

BOOTS; Poynton; On-site; GBP 24,000 - 27,000; Part time

Benefits offered by this job

Generous employee discount across Boot

Discounts at nationwide retailers

24/7 counselling and wellbeing support

Job summary

Boots is hiring a Seasonal Customer Advisor to help customers find gifts, offers and what they need for the celebrations ahead. This fast-paced, in-store role includes stocking, deliveries and keeping shelves neat.

You’ll work across store areas, provide friendly service, and be part of a team that supports customers during the busiest season. The role is temporary with potential for longer-term opportunities depending on local availability.

Qualifications

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day and New Year's Day.
• Customer-focused and enjoys talking to people to create a great experience.
• Team player who supports others and contributes to the team success.
• Operations ready—balancing customer service with stock, fulfilment and shop floor tasks.
• Proactive attitude and ownership in daily duties.
• Resilient and positive during busy periods.
• Energy and stamina for long, active shifts.
• Confident asking for help when needed to get things right.
• Comfortable with technology and using tills, handheld devices and self-checkouts.

Responsibilities

• Welcome customers, understand their needs and help them find the right products, gifts, services and offers.
• Create memorable customer experiences through friendly, personalised service.
• Help customers complete purchases using tills and self-checkouts.
• Replenish stock and keep shelves full.
• Support deliveries and help organise stock in the stockroom.
• Keep the store and shopping areas look their best.
• Work across different areas of the store and support your team wherever help is needed.

Skills

Customer-focused

Team player

Proactive

Energy and stamina

Technologies comfortable

Tools

Tills

Self-checkouts

Handheld devices

Job description

Boots is hiring a Seasonal Customer Advisor to help customers find gifts, offers and what they need for the celebrations ahead. This fast-paced, in-store role includes stocking, deliveries and keeping shelves neat.

You’ll work across store areas, provide friendly service, and be part of a team that supports customers during the busiest season. The role is temporary with potential for longer-term opportunities depending on local availability.