Fertility Care HCA — Compassionate Patient Support & Growth

Webrecruit; Greater London; On-site; GBP 33,000 - 34,000; Full time

Benefits offered by this job

Competitive salary £32,870–£34,040 per

Pension scheme

Life assurance

Employee wellbeing support

Job summary

Care Fertility in London is seeking a Healthcare Assistant to support our fertility care journey. You will work with nurses, midwives and clinicians to ensure safe, compassionate patient experiences from consultation through treatment.

The role involves assisting with consultations, day-case procedures and maintaining clinical areas, while delivering empathetic care and practical support. A Saturday rota is included as part of the schedule.

Qualifications

• Experience in patient-facing healthcare or care environment.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive information professionally.

Responsibilities

• Provide clear, supportive information to patients regarding their treatment plans.
• Manage patient enquiries face-to-face, over the phone and electronically.
• Deliver a welcoming, compassionate and inclusive patient experience.
• Offer empathy and emotional support throughout the patient journey.
• Signpost patients to counselling and support services where appropriate.
• Act as a positive ambassador for Care Fertility and our values.
• Support consultations and outpatient appointments.
• Record patient observations including height, weight and blood pressure.
• Undertake phlebotomy following training and competency sign-off.
• Assist with day-case procedures and patient recovery.
• Prepare and maintain clinical areas and equipment.
• Support procedural and treatment clinics as directed by the nursing team.
• Participate in scanning and procedural support duties following appropriate training and competency assessment.
• Accurately enter and retrieve patient information using clinical systems.
• Maintain clear, accurate and timely patient records.
• Support clinical pathways and contribute to efficient patient flow.
• Utilise Microsoft Office and clinic systems effectively.
• Contribute ideas to improve processes and patient experience.
• Build positive working relationships across the multidisciplinary team.
• Support colleagues and contribute to a collaborative team culture.
• Participate actively in team meetings and service improvement initiatives.
• Promote equality, diversity and inclusion in all aspects of your work.
• Follow all clinic policies, procedures and standard operating practices.
• Maintain confidentiality and professional standards at all times.
• Support quality improvement and audit activities.
• Report incidents and near misses appropriately.
• Adhere to Health & Safety, Infection Prevention & Control and Safeguarding requirements.
• Complete mandatory training and competency assessments as required.
• Participate in ongoing training and development programmes.
• Maintain up-to-date clinical knowledge and skills.
• Engage fully in annual performance and development reviews.
• Take responsibility for continuous professional development and lifelong learning.

Skills

Communication skills

Patient-facing experience

Organisational skills

Team player

Confidential information handling

Education

NVQ Level 2/3 in Health & Social Care

Tools

Microsoft Office

Clinic systems

Job description

Care Fertility in London is seeking a Healthcare Assistant to support our fertility care journey. You will work with nurses, midwives and clinicians to ensure safe, compassionate patient experiences from consultation through treatment.

The role involves assisting with consultations, day-case procedures and maintaining clinical areas, while delivering empathetic care and practical support. A Saturday rota is included as part of the schedule.