Fertility Administrator | Barts Health NHS Trust

Barts Health NHS Trust; Lakenheath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A large healthcare organization in Lakenheath is seeking enthusiastic B3 Administrators for the Fertility Department. This full-time role involves handling patient queries, booking appointments, and performing administrative duties in a busy environment. Candidates should possess excellent interpersonal skills and be flexible with varying hours. Part-time applications are also welcome.

Qualifications

• Previous experience in a hospital setting as an administrator is preferred.
• Experience in fast-paced environments is advantageous.
• Flexible with working on a rota and varied hours.

Responsibilities

• Deal with patient queries via phone and email.
• Book and reschedule appointments and prepare clinics.
• Manage a busy mailbox and respond to patient emails.

Skills

Interpersonal skills

Telephone skills

Numeracy skills

Job description

Overview

The Fertility Department at St Bartholomew's Hospital is recruiting two B3 Administrators. We are looking for enthusiastic, motivated individuals who can use their initiative. The post is full-time (37.5 hours per week) with rota flexibility across varied hours and one in six weekends. Part-time applications and weekend-only hours are welcome.

Responsibilities

• Deal with patient queries via phone and email.
• Book and reschedule appointments and prepare clinics.
• Pull notes and perform other administrative duties to enable cover across the department as required.
• Manage a busy mailbox and respond to patient emails with excellent email etiquette and written English.
• File notes by patient hospital numbers in medical records; demonstrate strong numeracy to ensure accurate filing.

Qualifications and Requirements

• Previous experience in a hospital setting as an administrator is preferred.
• Experience in fast-paced environments is advantageous.
• Excellent interpersonal and telephone skills with a professional outlook.
• Flexible with working on a rota and varied hours (8:00–16:00, 8:30–16:30, 9:00–17:00) and a one-in-six weekend schedule.
• Open to part-time applicants and those seeking weekend-only hours.

About the Employer

Barts Health is one of the largest NHS trusts in the country, providing healthcare across east London. We aim to be a high-performing group of hospitals renowned for excellence, safety, and compassionate care, with our WeCare values guiding how we work together and interact with patients.

Additional Information

The full job description and person specification are available via the attached documents. This advert closes on Thursday 2 Oct 2025.