FCL Ocean Export Operator — Hybrid (Basildon)

WR Logistics; Crays Hill; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

WR Logistics in Basildon is seeking an experienced FCL Ocean Export Operator to manage export shipments from booking to final delivery. You will own each shipment, ensuring accuracy, timely updates and strong customer liaison to maximise profitability.

This hybrid role combines hands-on freight forwarding operations with customer service and commercial responsibilities, reflecting a dynamic, growing operation.

Qualifications

• At least two years' experience within freight forwarding or logistics.
• Experience managing FCL ocean export shipments.
• Understanding export documentation and ocean freight procedures.
• Knowledge of customs requirements and export compliance.
• Strong communication and liaison with customers and overseas agents.
• Proactive problem-solver who takes initiative.

Responsibilities

• Manage FCL export shipments from booking to completion.
• Process customer bookings and ensure shipment details are accurate.
• Liaise with customers, overseas agents, shipping lines, carriers and suppliers.
• Prepare and check export documentation, including master and house Bills of Lading.
• Monitor shipment progress and proactively manage delays or issues.
• Ensure customs requirements and export references are completed on time.
• Obtain competitive rates, negotiate with suppliers and manage costs.
• Prepare quotations for overseas agents and support new business opportunities.
• Maintain shipment records, operational data and system information.
• Ensure invoicing details and charges are processed correctly.
• Identify opportunities to improve service and profitability.

Skills

Ocean exports

Freight forwarding

Customer service

Communication

Job description

WR Logistics in Basildon is seeking an experienced FCL Ocean Export Operator to manage export shipments from booking to final delivery. You will own each shipment, ensuring accuracy, timely updates and strong customer liaison to maximise profitability.

This hybrid role combines hands-on freight forwarding operations with customer service and commercial responsibilities, reflecting a dynamic, growing operation.