FCA-Compliant Customer Service & Collections Executive

CBC Recruitment Solutions; Manchester; On-site; GBP 18,000 - 30,000; Full time

Job summary

CBC Recruitment Solutions is supporting a Manchester-based vehicle finance specialist in recruiting a Customer Service Associate to deliver exceptional service, manage collections, and ensure regulatory compliance throughout the customer journey.

The successful candidate will be the first point of contact for customers, handling queries about motor finance products, updating accounts, processing payments, and resolving disputes in a timely, professional manner.

Qualifications

• Experience in customer service or contact centre roles.
• Strong communication and problem-solving skills.
• Ability to work in a regulated financial environment.

Responsibilities

• Serve as the first point of contact for customers, addressing queries and providing accurate information about motor finance products and services.
• Handle customer account management, including updates, payments, and resolving disputes in a timely and professional manner.
• Ensure that all customer interactions are conducted in line with FCA Treating Customers Fairly (TCF) principles and in line with Consumer Duty requirements.
• Collaborate with internal departments to resolve customer issues effectively and efficiently.

Skills

Customer service

Communication skills

Regulatory compliance

Job description

CBC Recruitment Solutions is supporting a Manchester-based vehicle finance specialist in recruiting a Customer Service Associate to deliver exceptional service, manage collections, and ensure regulatory compliance throughout the customer journey.

The successful candidate will be the first point of contact for customers, handling queries about motor finance products, updating accounts, processing payments, and resolving disputes in a timely, professional manner.