Collections Officer

CBC Recruitment Solutions; Manchester; On-site; GBP 40,500 - 49,500; Full time

Job summary

A leading recruitment company is seeking a Collections Executive in Manchester to provide exceptional customer service and manage collections for an Asset Finance specialist. The role requires strong communication skills and a solutions-oriented approach. Responsibilities include handling customer queries, managing accounts, and collaborating with teams to resolve issues. A competitive salary up to £45,000 plus bonuses is offered, along with the chance to grow within a dynamic business.

Qualifications

• Proven experience in customer service, preferably in financial services.
• Ability to manage collections effectively and ensure compliance.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Serve as the first point of contact for customers.
• Handle customer account management including updates and payments.
• Collaborate with internal departments to resolve customer issues.

Skills

Strong communication skills

Solutions-oriented mindset

Customer care integrity

Job description

Collections Executive

Manchester

To £45,000 plus fantastic bonus and benefits

Our client is an Asset Finance specialist providing first class customer service. Due to growth they are looking to recruit a Collections Executive.

The successful Collections Executive, will play a critical role in delivering exceptional customer service, managing collections, and ensuring regulatory compliance throughout the life cycle of the customer journey. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and a commitment to upholding the highest standards of integrity and customer care.

Responsibilities

• Serve as the first point of contact for customers, addressing queries and providing accurate information about motor finance products and services.
• Handle customer account management, including updates, payments, and resolving disputes in a timely and professional manner.
• Collaborate with internal departments to resolve customer issues effectively and efficiently.

This is an exciting opportunity to join a dynamic business during an exciting period of growth.

In the first instance please send your CV in confidence to [e-mail]