FCA-Compliant Collections & Customer Care (Hybrid)

CBC Recruitment Solutions; Manchester; Hybrid; GBP 31,500 - 38,500; Full time

Job summary

A financial services provider in Manchester is seeking a Collections Associate to deliver exceptional customer service. The role involves managing customer accounts, addressing inquiries about finance products, and ensuring compliance with FCA regulations. Candidates should have strong communication skills and a commitment to customer care. This position offers a salary up to £35,000 plus bonuses and benefits.

Qualifications

• Experience in customer service, ideally in finance or collections.
• Ability to manage customer accounts and resolve disputes promptly.
• Commitment to regulatory compliance and customer care.

Responsibilities

• Serve as the first point of contact for customers, addressing queries.
• Handle customer account management, including updates and payments.
• Ensure all interactions comply with FCA standards.

Skills

Strong communication skills

Solutions-oriented mindset

Integrity and customer care

Job description

A financial services provider in Manchester is seeking a Collections Associate to deliver exceptional customer service. The role involves managing customer accounts, addressing inquiries about finance products, and ensuring compliance with FCA regulations. Candidates should have strong communication skills and a commitment to customer care. This position offers a salary up to £35,000 plus bonuses and benefits.