Fast Responder (Controller)

Cambridge University Hospitals; Cambridge; Remote; GBP 26,000 - 27,000; Full time

Benefits offered by this job

On-site leisure facilities

Day nurseries

Bus travel subsidies

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking a Band 3 Estates & Facilities technician to prioritise, assign and monitor maintenance tasks using a CAFM system. You will handle inquiries, ensure safety compliance and carry out routine mechanical and electrical tasks.

The role requires ability to work with minimal supervision, strong IT skills, and a patient-centered attitude. Training and development opportunities are provided within a supportive NHS environment.

Qualifications

• Experience in electrical/mechanical services and maintenance.
• Experience with CAFM or similar electronic job management systems.
• Ability to log, prioritise, allocate and monitor maintenance tasks.
• Experience in healthcare or complex maintenance environments.

Responsibilities

• Handle maintenance enquiries via phone and email and log issues.
• Use CAFM to prioritise and issue reactive maintenance tasks.
• Review tasks, reassign to trades or escalate to engineers/contractors.
• Maintain CAFM records with priority, location and progress details.

Skills

Craft skills

Faulty equipment

Customer service

Minimum supervision

Team player

IT skills

Microsoft Office

CAFM system usage

Education

City & Guilds Craft NVQ II

City & Guilds Advanced Craft

Electrical/Mechanical training

Tools

CAFM system

MICAD

Job description

Main area Estates & Facilities Grade NHS AfC: Band 3 Contract Permanent Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (Full Time or Part Time / Flexible working hours may be considered) Job ref 180-F-CVA1080

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division Corporate Town Cambridge Salary £25,760 - £27,476 per annum pro rata Salary period Yearly Closing 08/10/2026 23:59

Job overview

Prioritise, assign, and monitor of maintenance tasks via a CAFM system.

Querying and investigating job statuses, ensuring effective communication at all times.

Performs work of a routine nature.

Responsible for minor repairs and routine planned maintenance activities on Mechanical, Electrical and Building fabrics as directed by management.
Ensuring compliance with Trust safety standards and procedures.

Taking all safety measures to prevent danger, avoid injury and prevent damage to equipment.

Main duties of the job

1) Handle telephone, email and other maintenance enquiries from departments across the Trust, recording accurate information and identifying any issue that requires urgent escalation
2) Use the CAFM system to receive, log, prioritise and issue reactive maintenance jobs to the appropriate members of the in-house maintenance team.
3) Review returned or incomplete CAFM tasks, reassign them to the appropriate trade, or escalation them to the Hospital Engineers or external contractors as required.
4) Maintain accurate CAFM records, including job priority, location, notes, progress updates, completion details and any follow-on work required.

You must be able to cope with the physical aspects of the job and have an electrical / mechanical aptitude. Must be capable of working with minimum supervision and be of a responsible character, full training will be provided where appropriate.

This post will require the appointee to obtain, within 3 months, the following training requirements (if not already achieved):

a) Safe operation of mechanical drain clearing equipment
b) Safe isolation of hot and cold-water services
c) Competent use of CAFM (Computer Aided Facilities Management) Systems and MICAD
d) Safe local isolation of Air Handling Plant
e) Safe use of ladders and steps
f) Manual Handling
g) Customer Service Skills
h) Diversity within Customer Service Excellence
i) Use of departmental safe systems to work

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment

This vacancy will close at midnight on 8th October 2026

Interviews are due to be held on 21st October 2026

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

• City and Guilds Craft Certificate / NVQ Level II or equivalent or relevant experience
• City and Guilds Advanced Craft
• Apprenticeship or other recognised and approved training in Electrical / Mechanical services

Experience

• Experience of Electrical / Mechanical / plumbing maintenance environment
• Experience of using computer-based systems to record and update work information accurately
• Experience of prioritising, allocating or coordinating tasks in a busy service environment
• Experience of working in a similar hands-on environment
• Experience of using a CAFM or electronic job management system in an estates, facilities or maintenance environment
• Experience of coordinating or dispatching work to a mobile or maintenance team
• NHS experience

Knowledge

• Good all round trade knowledge
• Understanding of work prioritisation and when to upscale urgent, safety-critical or overdue maintenance issue
• Good understanding of building services
• Knowledge of reactive maintenance processes in a healthcare or similarly complex environment

Skills

• Must have good Craft Skills
• Problem solves faulty equipment / services
• Good front of house skills / Customer service
• Can work with minimum supervision
• Must be a team player
• Competent IT, communication and data-entry skills, including email, Microsoft Office
• The ability to use or learn a CAFM system to log, prioritise, allocate, monitor and close jobs accurately
• Previous use of MICAD or a similar estates information system

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
• - Ability to work flexibly as operational priorities change and to support coordination of the team throughout the shift

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.